It is with regret that I am opening a dispute against Muffins (http://osbot.org/forum/user/13549-muffins/). Let me preface this by saying that this is not a scam report, but an appeal to the moderators to solve a dispute between the 2 of us. I am told that Muffins is an upstanding member of the community and a reasonable person, however I feel that our exchanges have not reflected this.. he has consistently been difficult to receive a response from, and shows little to no interest in helping to resolve my issues with his service.
I will also state that all conversation has primarily been done through OSBot chat, which I believe mods/admins have access to. A few messages were also exchanged through the forum messenger.
On 03/05/2015 I purchased a VPS from Muffins. This was advertised to me as a Windows VPS capable of running 1 mirror client. The price agreed upon was $15, of which I paid:
After some delay, I was given the details to the VPS. Despite his thread clearly stating all VPSes are delivered pre-installed and ready to go, the state of the VPS upon receipt was entirely default. I was to download java/osbot/mirror mode and configure the settings myself.
Taken from http://osbot.org/forum/topic/71497-%E2%98%9E%EF%BE%9F%E3%83%AE%EF%BE%9F%E2%98%9E-muffins-vps-shop-botting-ready-80-fb-fresh-ips-all-types-of-botting-packages-%E2%98%9C%EF%BE%9F%E3%83%AE%EF%BE%9F%E2%98%9C/
After loading runescape through the browser and the mirror mode client, it became evident that this VPS was not as advertised. The game was completely unplayable, I would estimate I was receiving around 3fps. It was to the point where even logging in was difficult. When I finally managed to get a script started, it was running at less than 1/5th of its usual capacity, proving that the issue laid with the VPS and was not a problem my end.
Dissatisfied, I requested that Muffins attempt to receive a refund from his VPS supplier. He said that he would try, and wrote a one line email to their support team.. The following day when I spoke to him, I was told that there were no refunds given. As he could not receive a refund from them, he would not refund me (despite the VPS being NOT as advertised, and unable to run a mirror client). In my eyes, he should be responsible for refunding me at that point, as it is not my responsibility nor my problem that his supplier co-operates with him. However, I continued to attempt to reason.
As the VPS was entirely useless to me at this point, I compromised and went along with the idea of 'upgrading' the VPS, so it would become usable at least. At this point, if I recall correctly, he assured me that it would run a mirror mode client just fine. I reluctantly parted ways with a further $8, totaling $23 sent to Muffins.
This morning, I went to test out the new upgraded version of the VPS. Upon finding that it had not improved what-so-ever, I sent Muffins a message:
He has since not replied, despite being online all day and speaking in the OSbot chat (http://puu.sh/hCJyl/a3b00addff.jpg). Apparently, his customers do not deserve a response when dissatisfied. I would like to stress that he has been very unco-operative from the beginning, and seems to feel like because he has given me the server details, that is the end of it. Unfortunately, I don't agree, and feel as though I have been ripped off, as I have paid a premium and not received what I was promised in return.
I am sure the moderators will agree that this is no way to conduct business. As I have spent quite some time filing this dispute, I ask that all that review this do so in a non-bias manner, and put themselves in my shoes, as I have now lost out on $23 and received something utterly worthless to me.
I look forward to you assisting in this dispute.
Thanks,
Swindle.