@RSGOLD FAST
Whilst I can appreciate you have eventually refunded the user, we, the Osbot staff have decided that we will no longer allow you to advertise your services using our platform and such have decided to suspend your account. This is not the first time a user has had to come to us to have an issue resolved and quite frankly your livechats attitude is disgusting. It has honestly vexed me to see your live chat agent talk to a customer the way she has and to even say "sue me". It honestly makes me believe that by allowing you to advertise at osbot we're putting our community at jeopardy by allowing you to continue to do so. I seriously believe you need to give them training or even sack them and hire someone who actually gives a damn.
How on earth you think you can run a business and not refund a user because they don't agree to your ToS is beyond me. Stringing them along saying "24 hours for sure." No, we do not agree with that at all, the user in both instances should have been refunded there and then or even told your money will be with you within 5 working days. What you've done is directly violate this users consumer rights.
If you wish to discuss this further you can do so with @Maldesto
User has been banned.