I disagree, this is basically another useless thing.
When someone comes in to chat, a chat box assistant or someone that helps, should simply say "Pm me hero9291 i will help you" So they aren't taking chat box room. It will be easier to do that than try to get raflesia the powers to add a live chat.
When any chat box, or mod, or anyone that knows anything sees someone asking for help, they should help them click their name and start private message. It is simple and a live chat would be pointless.
We need to grow as a community, not push them away to alive chat, we need to embrace their question and help them as a community, not as a single guy on live chat.
Number 4 on the rules is simple, you can ask for the support, if you can't get it here, there is a support section on the forums, so we need a section on the forums, chat, and then a live chat for support?
To maintain a positive chat, we must enforce several rules (including the ones established globally on the forums)
1. No spamming 2. No flaming/discriminating towards religion, sex, sexual preference, race or ethnicity. 3. No language that can be generally interpreted as offensive. 4. Support is allowed, however begging or spamming for support gets annoying, and will not be tolerated. 5. Constantly advertising threads/urls is not allowed. 6. Posting fake URLs is not tolerated. 7. Relax!