Basic Posted September 6, 2013 Share Posted September 6, 2013 I think Osbot should create a live support chat. The chat was meant for relaxation and to have fun in. The occasional questions are obviously okay, but then someone spams for help and it just annoys the other people in the chat. It would be much better if we could link them a live chat so they wouldn't keep asking for help in the chat. (Even when someone like me tells them what they want to hear, they don't agree and still spam for help. Or they just don't listen....) If this is implemented, I would like to be a part of it. We don't need a new rank, we could just allow the current "Staff" and "Assistants" to be a apart of it if they wanted too. If no one is on the live chat then it will send them to a FAQ that I will probably make soon. (Or you the staff can make it, doesn't matter) Thoughts? Link to comment Share on other sites More sharing options...
Anne Posted September 6, 2013 Share Posted September 6, 2013 GREAT idea. I've seen it on another forum, just a little box pop ups and if there is a staff member online he/she will get notified of the user messaging them for help/questions etc.Support. Link to comment Share on other sites More sharing options...
Th3 Posted September 6, 2013 Share Posted September 6, 2013 Isn't chatbox live support? Link to comment Share on other sites More sharing options...
Piggy Wiggy Posted September 6, 2013 Share Posted September 6, 2013 I support this 100% but would need some work on details Link to comment Share on other sites More sharing options...
Basic Posted September 6, 2013 Author Share Posted September 6, 2013 (edited) Isn't chatbox live support? No, it is a place to relax and hangout. Like I said in the OP, the occasional questions are fine, but once it gets out of hand and the person seeking help keeps spamming the same question even though it has been answered but he just focuses on his Cntrl+V keys. This would make it a better experience for the other people in the chatroom. @piggy Details: The Livechat would be located in the tabs under the Osbot logo. The support would be handpicked and put into different categories of expertise. The support team would have actions like but not limited too; Temp ban (for trolls), redirect to: other support categories, Request screen share (maybe?), link to FAQ. Edited September 6, 2013 by Basic Link to comment Share on other sites More sharing options...
Administrator Maldesto Posted September 6, 2013 Administrator Share Posted September 6, 2013 (edited) I disagree, this is basically another useless thing. When someone comes in to chat, a chat box assistant or someone that helps, should simply say "Pm me hero9291 i will help you" So they aren't taking chat box room. It will be easier to do that than try to get raflesia the powers to add a live chat. When any chat box, or mod, or anyone that knows anything sees someone asking for help, they should help them click their name and start private message. It is simple and a live chat would be pointless. We need to grow as a community, not push them away to alive chat, we need to embrace their question and help them as a community, not as a single guy on live chat. Number 4 on the rules is simple, you can ask for the support, if you can't get it here, there is a support section on the forums, so we need a section on the forums, chat, and then a live chat for support? To maintain a positive chat, we must enforce several rules (including the ones established globally on the forums) 1. No spamming2. No flaming/discriminating towards religion, sex, sexual preference, race or ethnicity.3. No language that can be generally interpreted as offensive.4. Support is allowed, however begging or spamming for support gets annoying, and will not be tolerated.5. Constantly advertising threads/urls is not allowed.6. Posting fake URLs is not tolerated.7. Relax! Edited September 6, 2013 by Maldestooooooooo 2 Link to comment Share on other sites More sharing options...
Jeff Posted September 6, 2013 Share Posted September 6, 2013 (edited) The forum get you responses within 5 minutes. I don't see a point for this, and I do sort of agree with Maldesto that Raflesia probably won't get the power to do this. Edited September 6, 2013 by Wowzoor Link to comment Share on other sites More sharing options...
Gildarts Posted September 6, 2013 Share Posted September 6, 2013 I think the PM system within chat (as well as the Forums) could be used as a live chat system, rather than implementing a whole new module for it. If they ask a question continuously, they should be getting help on it. If the problem is not an easy fix, or becomes cumbersome, then it should be the helper's obligation to PM the user as the not fill up the chatbox. Also, coming into the chat for help on either setting up your client or fixing a problem within it kind of introduces the player into the chat system and what it's all about. They will be more inclined to come back to it if they have received help from it before. Link to comment Share on other sites More sharing options...
Jin Posted September 6, 2013 Share Posted September 6, 2013 Ask Mr -R (Zach) to set something like a IRC up and add it to the navigation bar. We had it before. We've already got the realtime chatroom, using the private messaging system means extending your limits. Privileges come with responsibility. Link to comment Share on other sites More sharing options...
lolmanden Posted September 6, 2013 Share Posted September 6, 2013 No, we have shoutbox. And that is enough. Link to comment Share on other sites More sharing options...
Alan Posted September 6, 2013 Share Posted September 6, 2013 Support +1 Link to comment Share on other sites More sharing options...
Basic Posted September 6, 2013 Author Share Posted September 6, 2013 Please don't make comments saying we have a chat box for a reason, I know we do. But that sole reason isn't to help others, it's to hangout and have fun in. Link to comment Share on other sites More sharing options...
Administrator Maldesto Posted September 6, 2013 Administrator Share Posted September 6, 2013 Please don't make comments saying we have a chat box for a reason, I know we do. But that sole reason isn't to help others, it's to hangout and have fun in. Exctly what you said, sole reason, its still a reason, so i don't think a live chat is necessary. It is just another addition that isn't really needed. Link to comment Share on other sites More sharing options...
Developer Zach Posted September 6, 2013 Developer Share Posted September 6, 2013 We've always had IRC #osbot on rizon, just that no one uses it these days (it died after chatbox came out). 2 Link to comment Share on other sites More sharing options...
GTi Posted September 6, 2013 Share Posted September 6, 2013 There are MANY, many methods of getting help if you need. IRC The chatbox (questions are allowed there, just no spamming them) Posting in the help section The community is big and usually posts get an instant response on the forums, no need for a live support. The first time nobody gets an answer in there, they'll be posting on the forums "wtf no live support" it'll create un needed posts and is pointless imo. Link to comment Share on other sites More sharing options...
