hey! Have you guys seen the new paypal update? It seems they now cover digital goods on their seller and buyer protection:
Just received this morning:
As part of our commitment to continually improve our services and the benefits we offer to our sellers and buyers, the Protection Policy PayPal Buyer will cover intangible products from 1 July 2015, including services and digital goods, such as music, books and digital media in games, air tickets and download software, as informed by e-mail on 12 May. This is great news for you, the seller, since the inclusion of such coverage will increase the trust of your buyers when purchasing services and intangible products.
Once this coverage comes into force, PayPal will ask you to provide evidence showing that the buyer has received the product or service or benefited from the transaction in cases of complaints opened by reason of Product Not Received (PNR) or Product Unlike Description (PDD) related to the purchase of an intangible product or service.
By providing this evidence in the requested deadline, you will be able to open the complaint based on the Buyer Protection Policy can be decided in his favor. The type of evidence may vary according to type of product or service offered and resembles the documentation you already provides to respond to cases of Chargeback.
To learn more, see our Updates page of the contracts and lower the Answer Guide to Claims for Intangible Assets. If you prefer, we are on hand to resolve any problems or questions that you still have through our Customer Service, 24 hours a day, 07 days a week on 0800 892 1555. Calls are free