Placed him in TWC for the meantime but if you specifically told him to "Recover" the account so you could try to recover it back did you really expect it to go smooth?
They locked it because they saw 1) That the OO Vicfre recovered it and then a random stranger tries to recover it with the same information.
I seriously do not understand the logic, if they see the OO recovering and then a short while after a person who isnt the OO recovers with the same information that the OO recovered the account with ofcourse they'd lock the account
Now, I'm not sure but I will give vicfre time to unlock the account ( I'm not sure how account locking works)