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Regarding Response Times

Featured Replies

This isn't an excuse thread, this is a little rant of mine and hopefully it will stop some of the flame.

 

It really irritates me when people get upset about long response times. We have moderators and administrators with specific powers and we have 70k members to manage. We have to follow procedure and process many things a day. Please do not get upset when we do not respond to your appeal or scam report within a few hours, it generally doesn't take over two days. Scammers/rule breakers don't generally get our first priority, and we will get to it when we get to it. We are in no way trying to avoid you, we do our very very best to get to everyone's request and thread and make the community function. PMing doesn't help either, we will get to it when we get to it and when we get to it is as quick as we could get to it. Kapeesh?

 

<3 you all.

To be honest, in my opinion the whole mod ranking is kinda messed up. Global mods are almost the exact same thing as Super (besides a couple extra powers as far as I am aware) which in all honestly just makes them pretty much the same thing. Why not have sectional moderators, like every single other forum, where users are promoted to handle a certain section such as "Client Support" or "Script topic manager". Then on top of that there could be Super mods who oversee everything and help out when needed.

 

If this was implemented I'm sure a lot more things would get done as there would be a small number of tasks to handle per mod.

I don't understand this....

 

"We have 70k members to manage"

 

 

To be honest, in my opinion the whole mod ranking is kinda messed up. Global mods are almost the exact same thing as Super (besides a couple extra powers as far as I am aware) which in all honestly just makes them pretty much the same thing. Why not have sectional moderators, like every single other forum, where users are promoted to handle a certain section such as "Client Support" or "Script topic manager". Then on top of that there could be Super mods who oversee everything and help out when needed.

 

If this was implemented I'm sure a lot more things would get done as there would be a small number of tasks to handle per mod.

 

Nah, no, nope, never.

 

I don't want to see 15 new moderators, I like these. 

 

OT: Honestly, it really doesn't matter about the speed, the whole fact that you guys are working efficiently with this many snitches. Got to give you guys credit, I'd be stressed out...

Edited by Jin

To be honest, in my opinion the whole mod ranking is kinda messed up. Global mods are almost the exact same thing as Super (besides a couple extra powers as far as I am aware) which in all honestly just makes them pretty much the same thing. Why not have sectional moderators, like every single other forum, where users are promoted to handle a certain section such as "Client Support" or "Script topic manager". Then on top of that there could be Super mods who oversee everything and help out when needed.

 

If this was implemented I'm sure a lot more things would get done as there would be a small number of tasks to handle per mod.

 

I've seen this implemented on forums I used in the past, it did not work well and the system was quickly reverted. People just need patience.

  • Administrator

To be honest, in my opinion the whole mod ranking is kinda messed up. Global mods are almost the exact same thing as Super (besides a couple extra powers as far as I am aware) which in all honestly just makes them pretty much the same thing. Why not have sectional moderators, like every single other forum, where users are promoted to handle a certain section such as "Client Support" or "Script topic manager". Then on top of that there could be Super mods who oversee everything and help out when needed.

 

If this was implemented I'm sure a lot more things would get done as there would be a small number of tasks to handle per mod.

Much easier said than done. We wouldn't mind more moderators or even sectional moderators. We just don't have anyone that we can promote that we can trust to give certain powers too. Right now we have a few people in mind, just like normal...

 

 

This is how it usually goes, eye on someone, within 24 hours they make us laugh at even considering them.

Nah, no, nope, never.

 

I don't want to see 15 new moderators, I like these. 

 

OT: Honestly, it really doesn't matter about the speed, the whole fact that you guys are working efficiently with this many snitches. Got to give you guys credit, I'd be stressed out...

Not exactly 15+ types of mods, but more so maybe 2 or 3 "types" that handle different areas of the forum. Having a Global and Super be pretty much the same thing is redundant in my eyes. There's a reason every other forum that I can think of designates forum sections based on mod type :p.

 

Of course the current way of doing things is working fine, this is just a suggestion.

To be honest, in my opinion the whole mod ranking is kinda messed up. Global mods are almost the exact same thing as Super (besides a couple extra powers as far as I am aware) which in all honestly just makes them pretty much the same thing. Why not have sectional moderators, like every single other forum, where users are promoted to handle a certain section such as "Client Support" or "Script topic manager". Then on top of that there could be Super mods who oversee everything and help out when needed.

 

If this was implemented I'm sure a lot more things would get done as there would be a small number of tasks to handle per mod.

 

With each moderator comes a different responsibility by each of them it seems. Though they help out on all aspects of the forum, each deal with certain things. (Refund requests, scam reports, community support, etc)

 

Even with 3 Super Moderators, 2 Global Moderators + Maldesto, the response time on reports and community support is extremely efficient in my opinion. 

  • Administrator

Not exactly 15+ types of mods, but more so maybe 2 or 3 "types" that handle different areas of the forum. Having a Global and Super be pretty much the same thing is redundant in my eyes. There's a reason every other forum that I can think of designates forum sections based on mod type tongue.png.

 

Of course the current way of doing things is working fine, this is just a suggestion.

Global moderators handle the forums only such as locking, warning, moving, hiding, editing titles, errors/bugs.

 

 

Super moderators who can access the admin control panel have a lot more access. 

I go through refund requests atleast 1 time per 24 hours sometimes 2-3 times. I think the response time is great, but show me suitable candidates to look at for staff and we will. 

Remember it isn't exactly 70k about HALF of that aren't even botting anymore those are just that accounts that were created, maybe some one made 2 or 3 accounts I'm looking at 10k accounts to manage but still a high number

What I don't get and annoys me is when I PM a mod or admin and they read my PM and don't even respond and ignore what I say. I don't think it happened on here yet, but it's happened before when I asked a mod for something.

But people don't get that it's voluntary work and that mods are humans and the only bot is in the client. :P

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