I've alerted @Zakum about the dispute, i'd move him to TWC but he is already there. Could you please provide screenshots of the Skype conversation where you agree on the service to be done by hand. Also do you have any proof that the account was indeed logged in for 5 hours and botting, there is very little evidence for us to go off, the more you can gather the easier it is for us to come to a decision. Thanks, Varc.