https://osbot.org/forum/topic/47264-feedback-rule-change/ Neutral: Neutral feedback is meant for trades that were successful but you are left unsatisfied with how the trade was completed. For example, if you were treated harshly during the trade or the item was not as described, feel free to warn other members of the seller/buyer's attitude or service by leaving neutral feedback. This can also be applied if someone leads you on in a trade sets it up and keeps giving you the run around. Examples would be Telling you to go to this world, and you go there and they change worlds. Also changing locations, gp amount, agreeing to a deal and then trying to go back on it to get it for lower price.
Example -
Negative: Negative feedback is meant for trades to where you have not received the item you have paid for or someone has taken away money given to you for a service. This can also be left if the buyer and/or seller is extremely rude or demanding, these will be handled in a case by case scenario by the Staff Team.
Example -