Jagex Job Description: Player Support Anti-Cheating Specialist

[Prolax]

Overview

Home to the iconic massive multiplayer online role-playing game RuneScape and its extended family of adventurous titles, we’re a leading games studio that places our players at the heart of everything we do.

We’ve welcomed over 250 million players to RuneScape’s world of enthralling fantasy and, together with our team of passionate game creators, our community helps to shape how our games evolve.

From casting votes on future game content, to interacting with the studio teams in live streams and in chat, we also join together in person at our celebrated fan convention, RuneFest.

Together with our players, we’re united as one Jagex tribe. Together we’re building deep and engaging multiplayer gaming experiences for players everywhere.

How You Can Contribute

Jagex games studio is looking for an anti-cheating and brand protection investigator to work with the other specialists in the ICU team.

Anti-Cheating (ACT) specialists work to ensure that all of the products in the Jagex portfolio offer a safe and fun environment for players by removing automated cheating and real world trading as well as protecting players from those impersonating both the staff and intellectual property of Jagex for the purposes of phishing and hijacking.

In addition to responding to player queries, the successful candidate will work alongside the rest of the ACT team, using industry leading tools, to find accounts guilty of macroing, real world trading, hijacking and phishing as well as working closely with development, product and analytics teams across the company to proactively combat abuse within Jagex games.

The successful applicant will be given full training before joining the team in our recently refurbished office which includes contemporary break out areas, gaming zones, high tech meeting rooms, a large Atrium with tiered seating and our very own private bar!

If you love the sound of this ‘work hard play hard’ approach and think you would be a perfect fit in our high performing team, check out the key information below and get in touch – we can’t wait to hear from you!

As Part Of Your Role, You Will
Assist in the creation and enforcement of the risk mitigation strategy
Detection and investigate automated cheating
Assist with in-depth account security investigations
Work to ensure the protection of the Jagex brand
Support the wider department with specialist account investigations
Review player behaviour to support the moderation of our products
Answer customer queries by email and on social media
Assist customers with account security and recovery issues
Perform business critical system monitoring

What We Need
A team player with a great work ethic
A strong interest in computer security, investigations or related fields
Self-motivated and able to work largely unsupervised
Previous experience in some form of a customer facing or support role
Willingness to receive and act on feedback to continuously improve personal performance
Strong decision maker and able to apply sound judgement 

Skills
Strong analytical and investigative skills
Good understanding of internet account security issues including two factor authentication and phishing
Ability to review complex information from a variety of sources and then make a great decision for the customer and the business
An intermediate understanding of the internet, including knowledge of how IP’s, ISP’s and VPN/proxy servers work
Excellent written output including the ability to tailor individual correspondence so it is positive, personal, professional, friendly and engaging
EVEN BETTER IF

You have a good / advanced understanding of the history, mechanics and game play of ‘RuneScape’
You have a tolerance for exposure to inappropriate language and behaviour occasionally shown by people online – including viewing unfiltered player chat logs

You have previous games industry or online service experience
You have strong Excel skills
You are knowledgable in scripting or programming
You have knowledge of or experience with databases and SQL

Shift Pattern

Full Time: 39.5 hours a week

We offer flexible working with the option to choose the shifts you wish to work in advance (subject to operational requirements). The shifts are typically 8 working hours, the majority of which fall into a regular ‘office day’.

Due to the nature of our global customer base, there is a need for some evening shifts and weekend working.

What We Offer

If you join us you can expect a competitive salary and great benefits like fully paid for gym membership, bonus entitlement, private health care, flexible working, cycle repair and fresh fruit delivered to your team every day. We also have GREAT coffee machines, an onsite canteen and pub and an in-studio cinema! Expect regular team events as well as EPIC company-wide parties to celebrate our successes.

Does this sound like you? We'd love to hear from you! Get in touch.

Jagex are an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, marriage or civil partnership, pregnancy or maternity, religion or belief.

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... Someone apply for this and get hired. 

[Khaleesi]

Leggo

[dragonite3000]

I can see none of them utalize the free gym membership. Just about all of them are fat and out of shape or either underweight.

[Katinukas]

10 minutes ago, dragonite3000 said:

I can see none of them utalize the free gym membership. Just about all of them are fat and out of shape or either underweight.

But I guess, they have gym in their office somewhere. Or Im wrong?

[ez11]

Jagex has customer support?

[Snowballs]

"We also have GREAT coffee machines"

lol

[Rxd]

Im not qualified

 

[T4TT03D]

No selling out guys!

[Koschei]

"Why do you want this job?"
So I can more efficiently bot... ermm I mean because I'm a hard-worker.

[Tony]

2 hours ago, ez11 said:

Jagex has customer support?

haven't you heard of twitter?

[Proton]

We need an insider.

[extatus]

8 minutes ago, Newbile89 said:

We need an insider.

Is this how mafia works?

Edited January 9, 2019 by extatus

[IDontEB]

Funny how they keep trying to fight automation manually. They waste their money on hiring "anti-cheat specialists" for 30-60k/year instead of hiring a properly educated data scientists who could build them an automated system for detecting bots.

[Frez]

On 1/9/2019 at 1:01 AM, IDontEB said:

Funny how they keep trying to fight automation manually. They waste their money on hiring "anti-cheat specialists" for 30-60k/year instead of hiring a properly educated data scientists who could build them an automated system for detecting bots.

Give them ideas

[IDontEB]

2 hours ago, Mencista said:

Give them ideas

They would never do it. They can't justify spending 150-200k/year to the higher ups so they spend less money on more guys to do a worse job.