I like how @Zully hides his inappropriate comments and him being extremely unprofessional. No where have I mentioned that they have 100% up time (although its usually pretty close to it)
I've responded to all his messages in a timely manner and notified him of the situation.
@Solution
The proxies are fully functionally at the moment. They were down for less than 20 hours. I even offered him replacements which he would be able to use immediately
proof of him not wanting the replacements (which would be in the same region):
me being professional and letting him know of the situation:
him denying fully functional replacements AGAIN:
him being unprofessional and trying to give me business advice:
TL:DR: Proxies were down for less than 20 hrs, I was in contact with customer and offered replacements but he denied them. Proxies are up now and customer is still upset and wanting to start a ruckus.