Vivezo Posted December 15, 2015 Share Posted December 15, 2015 (edited) Hello everyone! I had a discussion about this website and it's ability to provide a clean service a couple weeks ago, where i discussed the problems i had been having with a purchase i made. Long story short, i purchased an order of gold from ArcusGold for 33.00 USD. The order was not met and i was given an automated response telling me that no gold was in stock, for around 2 days. I then contacted their live support and asked for a refund as i was not given my gold nor a valid response from their team. They responded by offering my coupons and such for the trouble, but no refund. I then demanded a refund in which they responded by saying that they would sort out the refund. After 6 months, yes... 6 months, no refund was given. So, obviously after the 6 months i came here as OSbot promotes this website and i felt that this would be the only way to resolve the issue, a topic that i mentioned earlier was brought up, 2 weeks or so later i was given a response from Arcus on the forums, stating the following: http://imgur.com/KH8FVmM I privately messaged Arcus providing my order number. I have still not received a reply from him in over a week, and the original topic was closed. So, i decided to take this to the live chat of Arcus Gold. However, sure enough i was given a response fit for a website such as Arcus. 2 http://imgur.com/c8Zw4UO So what am i to do here? As i stated earlier i feel as if some responsibility falls on the website promoting Arcus, as being a member of this community for some time, seeing OSbot advertise Arcusgold was the only reason i decided to try it. And i was burned big time. Thanks for the read, hopefully this issue can be resolved. Edited December 15, 2015 by Muffins Link to comment Share on other sites More sharing options...
Administrator Maldesto Posted December 16, 2015 Administrator Share Posted December 16, 2015 Show a picture of the payment within 24 hours. 1 Link to comment Share on other sites More sharing options...
Vivezo Posted December 16, 2015 Author Share Posted December 16, 2015 Here's the email. And i'm happy to back this claim with bank statements because the fact that you're giving me 24 hours to respond but not vice versa is ridiculous. [Evidence hidden in post below] Link to comment Share on other sites More sharing options...
Vivezo Posted December 16, 2015 Author Share Posted December 16, 2015 Also, if you can even read this as my replies aren't showing up, i didn't pay with it via paypal, it was through my bank account. So i'm trying to receive the statement as your bank only tracks your last 100 days of transactions through the web client, if i cannot access them through the web i'll get a hardcopy bank statement, scan it and upload it as a PDF Link to comment Share on other sites More sharing options...
Vivezo Posted December 16, 2015 Author Share Posted December 16, 2015 But, the email proves i actually made the payment as that is the confirmation of payment their website sends via email. If that's not enough let me know. Link to comment Share on other sites More sharing options...
Muffins Posted December 16, 2015 Share Posted December 16, 2015 Here's the email. And i'm happy to back this claim with bank statements because the fact that you're giving me 24 hours to respond but not vice versa is ridiculous. [Evidence hidden in post below] Also, if you can even read this as my replies aren't showing up, i didn't pay with it via paypal, it was through my bank account. So i'm trying to receive the statement as your bank only tracks your last 100 days of transactions through the web client, if i cannot access them through the web i'll get a hardcopy bank statement, scan it and upload it as a PDF But, the email proves i actually made the payment as that is the confirmation of payment their website sends via email. If that's not enough let me know. Hid the picture as it contains info we dont want to let out, ill wait for a reply from mald. In the mean time, try to get that PDF. Thanks. Link to comment Share on other sites More sharing options...
Vivezo Posted December 16, 2015 Author Share Posted December 16, 2015 As a wise man pointed out.. @Lemons - lol like how he says doesn't exist, then immediate it does but unpaid http://i.imgur.com/vqYR5BK.png 6 Link to comment Share on other sites More sharing options...
Vivezo Posted December 17, 2015 Author Share Posted December 17, 2015 So i was going through my statements and couldn't find any record of the payment, paypal or my bank. So i went to the Arcus website and made an order, without purchasing it to see if i could get the same email i did 6 months ago. And, i did. So therefore apparently my email picture doesn't actually prove i paid for it. I'm sure i paid for it, but as i can't find any record of the payment within my statements i can't really back up my claims. Maybe the customer service member i spoke to them months ago did actually refund it, and that causes the initial payment statement to disappear? Tbh, i'm not really sure how it works. But i'd like to end the dispute as i cannot provide sufficient evidence, cheers. Link to comment Share on other sites More sharing options...
Muffins Posted December 17, 2015 Share Posted December 17, 2015 So i was going through my statements and couldn't find any record of the payment, paypal or my bank. So i went to the Arcus website and made an order, without purchasing it to see if i could get the same email i did 6 months ago. And, i did. So therefore apparently my email picture doesn't actually prove i paid for it. I'm sure i paid for it, but as i can't find any record of the payment within my statements i can't really back up my claims. Maybe the customer service member i spoke to them months ago did actually refund it, and that causes the initial payment statement to disappear? Tbh, i'm not really sure how it works. But i'd like to end the dispute as i cannot provide sufficient evidence, cheers. Closed. Thanks for cooperation. 2 Link to comment Share on other sites More sharing options...
