Disputed member: [member=] https://osbot.org/forum/profile/334262-rsgold-fast/

Thread Link: Ordered from their website.

Explanation: Ordered 100m from them a week ago, they want an ID verification and i'm not going to give it to some random gold website so they said they can refund me, saying it will take 3 business days. after that 3 business days i've asked them every day and they keep saying i will get my refund in next 24 hours "for sure". They have already been banned on sythe for this same reason and by doing a simple google afterwards seems like theres way more people that are still waiting for their refund. pictures are from their website rsgoldfast.com

Evidence: 

next day this (no respond from this email either in 3 days)

yesterday

and today...

 

whole site is a big joke, this is their sythe profile https://www.sythe.org/threads/www-rsgoldfast-com-200-donorselling-osrs-gold-rs3-goldreliable-sellerspecial-deals/

probably banned on every single other site too.

 

 

Gif of discord UID:

@RSGOLD FAST What's happening here? Why haven't they been refunded?

User has been placed in TWC.

The reason most of these gold selling sites request valid ID is to counter scams themselves. They obviously don't want people buying gold from someone using a stolen credit card and then the owner charging them back. However, this should be stated in the ToS. Regardless of anything, You should have been refunded within 5 working days of the transaction if you don't feel comfortable providing your ID. 

https://gyazo.com/c0cd661874a57a4a276230da20e99031

It does state in the ToS that it is used to screen for fraud.

https://www.rsgoldfast.com/Terms-and-Conditions.html

@Space thank you for the explanation.

 

@longterm We have processed the refund, sorry for the inconvenience. Look here:

[Staff Check Hidden]

Happy New Year.

@Gunman Thank you for the reminder, we have resolved the issue, please cancel the dispute. Thanks again.

@longterm Can you confirm you were refunded?

14 hours ago, Gunman said:

@longterm Can you confirm you were refunded?

yes its now done, took 8 days. quite sad you need to make a dispute to get your money back hopefully they stay in the trade with caution

@RSGOLD FAST

Whilst I can appreciate you have eventually refunded the user, we, the Osbot staff have decided that we will no longer allow you to advertise your services using our platform and such have decided to suspend your account. This is not the first time a user has had to come to us to have an issue resolved and quite frankly your livechats attitude is disgusting. It has honestly vexed me to see your live chat agent talk to a customer the way she has and to even say "sue me". It honestly makes me believe that by allowing you to advertise at osbot we're putting our community at jeopardy by allowing you to continue to do so. I seriously believe you need to give them training or even sack them and hire someone who actually gives a damn.

How on earth you think you can run a business and not refund a user because they don't agree to your ToS is beyond me. Stringing them along saying "24 hours for sure." No, we do not agree with that at all, the user in both instances should have been refunded there and then or even told your money will be with you within 5 working days. What you've done is directly violate this users consumer rights. 

If you wish to discuss this further you can do so with @Maldesto

 

User has been banned.

 

Dispute complete.