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"A message to our community"


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New Q&A live, new updates on OSRS...

I've also noticed a lot of comments saying you can't easily contact Jagex, only if you get on the top page of Reddit or get lucky on Twitter... They also mention this:

To demonstrate our commitment, these are the three things we aim to do this year:

  • 1. We will continually survey all players, rather than just those on Reddit or Twitter, to understand what you think is important from a Customer Support perspective. We’ll use this to inform our priorities and measure our progress.
  • 2. A series of detailed blogs on these topics will outline plans involving:
    • Upgrading our systems
    • Account security, recovery and lost items
    • Challenging myths about Customer Support
    • Toxicity in game
  • 3. Updating you regularly when things get fixed, released or improved.

I'm playing this game for a long time and already felt drowning in the updates last year, happy they addressed this problem/issue. What do they mean with "Toxicity in game"? Further bot/banhammer system development? No twisted bow spams? ...?

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