So I referred myself when I was adding membership to an account, so that I could get members on both of my accounts and it said unable to process the payment try again... So I try again and it said the same thing except I check my bank statement and Jagex charged me both times for 7.95$ and neither of my accounts still have membership......

Does this mean I'm flagged or something? Does this mean there was a system glitch and I'm unlucky or are they just fucking me?

they're going to have to refund your membership or they'll give it to you idk if they don't allow that since its the same ip but i could be wrong.

Email them about it?

They will refund it just didnt go through on their side. It will credit ur ban k acc

Email them about it?

 

That's an option.

 

Jagex should just get a technical support chat. It would save so much time. But I doubt they could get hundreds or thousands of employs for that. Thousands of people with issues to resolve daily.

 

Email them about it?

 

That's an option.

 

Jagex should just get a technical support chat. It would save so much time. But I doubt they could get hundreds or thousands of employs for that. Thousands of people with issues to resolve daily.

 

If they had it it would get abused badly. Same thing with the recovery system. That's why they do emails now.

Ok so I emailed them basically saying I was charged twice and still no membership. I'll keep you guys updated.

Ok so I emailed them basically saying I was charged twice and still no membership. I'll keep you guys updated.

Trust me they aren't quick with responds. I would email both accounthelp@jagex.com and parents@jagex.com

Nothing to do with it being the same IP, how many times have you done the refer a friend? It only works 3 times on your account.

 

Ok so I emailed them basically saying I was charged twice and still no membership. I'll keep you guys updated.

Trust me they aren't quick with responds. I would email both accounthelp@jagex.com and parents@jagex.com

 

 

I actually messaged there billing and from previous experience they respond within 24 hours.

 

And I've referred only one other account.

You're fine this has happened to be before.

The payment will be reversed within a few days if you bot billed but didn't get membership, just a problem in their system accepting they payment for some reason.

 

If it takes too long just email the billing@jagex.com (something similar to that, google it) and explain to them.

Jagex did not rip you off , you'll get your money back for sure.

email them and tell them what happened........

Got this reply within a few hours the other day..

 

 

Thank you for getting in touch.

 

I have had a look at your account ‘*******’ and I can see that the two payment attempts on the 2^nd of September were both declined and I assure you we did not receive any of the funds, which is why the membership has not been applied.

 

If any funds from these payments were withdrawn from your bank account, I would advise contacting your bank as they will be able to inform you accurately how the funds are being handled. Generally if funds are taken from a bank account when a payment is unsuccessful they are taken as a ‘pre-authorisation’ which simply transfers the funds within your bank to another account, and then when the payment is not processed successfully the bank transfers the funds back to you in 5-10 days.

 

I can also see that on your account ‘******’ you have successfully purchased membership on the 2^nd of September – could you have possible entered some details differently between these two payments? I can see that the e-mail address entered was different from the one on ‘*******’ which would generally not affect the payment success – however for future reference it may be helpful to use the same e-mail address on each payment as you can track them all through our account management page easier. J

 

If you would wish to attempt another card payment, could you please check that the following are in order for your next payment:

 

• The card you are attempting to use is opted for online transactions.
• The card you are attempting to use is opted for international transactions.
• The bank account linked to your card has sufficient balance.
• All your bank details are correct and up to date; your bank has your current location, address etc.
• You are attempting to pay from the correct location where your bank details are registered to.

 

In case you find persistent problems with the card payments after checking through the above mentioned details, please have a look at the alternative payment options (below) and please do not hesitate to get back in touch with us.

 

 

I ordered it through Amazon.com and it worked super fast. I'd highly recommend Amazon.com for RS memberships now..

I wouldn't quit now. They are trying to lie out.

lol they rip everyone off X)