The mods are on it, yes, and whenever there is a dispute they quickly find out more info, and gather evidence.
All goes well.
But the 3 disputes that are currently open haven't had an update in a while!!!
The users that have been scammed or are waiting for a service to be completed are very stressed right now, and the admins aren't pressuring the person doing the service enough.
When I paid @Acerd I had no access to RS for 24hrs (I know, the horror -.-) and I kept worrying something could go wrong.
It's stressful and the mods need to get them solved much quicker. It's not a good place to be in if you've just been scammed and I don't think the mods are currently doing enough to solve these cases.
Don't get me wrong, it's tough to do, but it really has to be done.. the longer someone innocent has a TWC is the more likely they are to scam anyway..
I just feel sorry for the users who have had to wait weeks to hear they can't get a refund. It's horrible...