Didn't quite go down as he explained but I think a negative feedback is highly warranted myself.
1] I paid him more than he wanted
2] He started 2 hours after the time he suggested he would
3] He said 'I will do it tomorrow, i'm not doing it tonight' (something along those lines, I can find the quote if requested) because I forgot an item that takes 2-3mins to get (the wikis aid recommended item and not item required).
4] He then refused to refund and acted childish until a mod TOLD him to refund it by putting in 1gp at a time for 5/6 minutes.
This is clearly a negative transaction. I don't see how it's neutral. He was also rude throughout and it was a huge negative experience. If you still think it warrants removal, i'd like a second opinion with the greatest of respect. @Mio