No, it is a place to relax and hangout. Like I said in the OP, the occasional questions are fine, but once it gets out of hand and the person seeking help keeps spamming the same question even though it has been answered but he just focuses on his Cntrl+V keys.
This would make it a better experience for the other people in the chatroom.
@piggy
Details:
The Livechat would be located in the tabs under the Osbot logo.
The support would be handpicked and put into different categories of expertise.
The support team would have actions like but not limited too; Temp ban (for trolls), redirect to: other support categories, Request screen share (maybe?), link to FAQ.