Campers Posted July 27, 2014 Share Posted July 27, 2014 hey guys basically this explains my situation. hi guys. recently my runescape account got locked due to "suspicion of another user" using my account. so i suddenly email jagex and tweet jagex support about this issue to find that jagex sent me back this email. "Hi ** *** *****", Thank you for contacting Jagex Customer Support. Having investigated this account, we can see that despite previously receiving a warning about selling/giving away your account, you have continued to do so. As stated in our previous warning, account trading is a direct breach of our terms and conditions. Since this warning has been ignored we are no longer able to assist you in the recovery of this account. Jagex reserves the right to prevent access to an account if we feel that doing so is in the best interests of the RuneScape community. You are more than welcome to create a new account or play on any others you may own; if you choose to do so please bear in mind that further incidents of selling/giving away these accounts will result in similar consequences in regards to your ownership. You may want to refresh your memory as to the game rules to avoid instance of this happening again. How did we do? Please click here to give us your feedback. Kind regards, Mod Chimp" i have not sold/gave away my account. there was an issue where i had my university honors project and i had no time in which the original email was hacked and changed which is probably from a keylogger. from this i sent away a few appeals as my email kept on being changed. this is why i think jagex is not giving me my account back as my original email was hacked and multiple attempts were made. i recently recovered the account as mod steve w gave me a chance in which i successfully proved i was the original owner and had the account for 3-4days. i then realized it had JAG on the account from the hacker and asked to remove it which resulted in the account again being locked and the email set to the hacker's e-mail. and every time i try to unlock/recover my account im given the same bs copy/paste reply seen above id a mod could help me take the hackers email off and recover the account that would be great. the account has been locked for a good 2 weeks now as the hacker cannot unlock it due to him not having enough information need my account back asap :/ Link to comment Share on other sites More sharing options...
Anaesthetic Posted July 27, 2014 Share Posted July 27, 2014 Can you make the text white so that I can actually read it please? Thanks 1 Link to comment Share on other sites More sharing options...
winnerowns Posted July 27, 2014 Share Posted July 27, 2014 Highlight it so you can read it guys Link to comment Share on other sites More sharing options...
Sky Posted July 27, 2014 Share Posted July 27, 2014 (edited) Reposting cause black on black hi guys. recently my runescape account got locked due to "suspicion of another user" using my account. so i suddenly email jagex and tweet jagex support about this issue to find that jagex sent me back this email. "Hi ** *** *****", Thank you for contacting Jagex Customer Support. Having investigated this account, we can see that despite previously receiving a warning about selling/giving away your account, you have continued to do so. As stated in our previous warning, account trading is a direct breach of our terms and conditions. Since this warning has been ignored we are no longer able to assist you in the recovery of this account. Jagex reserves the right to prevent access to an account if we feel that doing so is in the best interests of the RuneScape community. You are more than welcome to create a new account or play on any others you may own; if you choose to do so please bear in mind that further incidents of selling/giving away these accounts will result in similar consequences in regards to your ownership. You may want to refresh your memory as to the game rules to avoid instance of this happening again. How did we do? Please click here to give us your feedback. Kind regards, Mod Chimp" i have not sold/gave away my account. there was an issue where i had my university honors project and i had no time in which the original email was hacked and changed which is probably from a keylogger. from this i sent away a few appeals as my email kept on being changed. this is why i think jagex is not giving me my account back as my original email was hacked and multiple attempts were made. i recently recovered the account as mod steve w gave me a chance in which i successfully proved i was the original owner and had the account for 3-4days. i then realized it had JAG on the account from the hacker and asked to remove it which resulted in the account again being locked and the email set to the hacker's e-mail. and every time i try to unlock/recover my account im given the same bs copy/paste reply seen above id a mod could help me take the hackers email off and recover the account that would be great. the account has been locked for a good 2 weeks now as the hacker cannot unlock it due to him not having enough information need my account back asap OT: Tweet them Edited July 27, 2014 by Asuna Link to comment Share on other sites More sharing options...
Anaesthetic Posted July 27, 2014 Share Posted July 27, 2014 Highlight it so you can read it guys Smart move. Cookies for you 2 Link to comment Share on other sites More sharing options...
Campers Posted July 27, 2014 Author Share Posted July 27, 2014 sorry guys my bad and thanks asuna Reposting cause black on black hi guys. recently my runescape account got locked due to "suspicion of another user" using my account. so i suddenly email jagex and tweet jagex support about this issue to find that jagex sent me back this email. "Hi ** *** *****", Thank you for contacting Jagex Customer Support. Having investigated this account, we can see that despite previously receiving a warning about selling/giving away your account, you have continued to do so. As stated in our previous warning, account trading is a direct breach of our terms and conditions. Since this warning has been ignored we are no longer able to assist you in the recovery of this account. Jagex reserves the right to prevent access to an account if we feel that doing so is in the best interests of the RuneScape community. You are more than welcome to create a new account or play on any others you may own; if you choose to do so please bear in mind that further incidents of selling/giving away these accounts will result in similar consequences in regards to your ownership. You may want to refresh your memory as to the game rules to avoid instance of this happening again. How did we do? Please click here to give us your feedback. Kind regards, Mod Chimp" i have not sold/gave away my account. there was an issue where i had my university honors project and i had no time in which the original email was hacked and changed which is probably from a keylogger. from this i sent away a few appeals as my email kept on being changed. this is why i think jagex is not giving me my account back as my original email was hacked and multiple attempts were made. i recently recovered the account as mod steve w gave me a chance in which i successfully proved i was the original owner and had the account for 3-4days. i then realized it had JAG on the account from the hacker and asked to remove it which resulted in the account again being locked and the email set to the hacker's e-mail. and every time i try to unlock/recover my account im given the same bs copy/paste reply seen above id a mod could help me take the hackers email off and recover the account that would be great. the account has been locked for a good 2 weeks now as the hacker cannot unlock it due to him not having enough information need my account back asap OT: Tweet them i have and all they say is the account is with the "correct owner" which is bs Link to comment Share on other sites More sharing options...
Anaesthetic Posted July 27, 2014 Share Posted July 27, 2014 sorry guys my bad and thanks asuna i have and all they say is the account is with the "correct owner" which is bs Are you accessing the account from a new IP address or location? Link to comment Share on other sites More sharing options...
Muffins Posted July 27, 2014 Share Posted July 27, 2014 it is possible if you are on a public wifi that multiple people are logging on from it onto different account, or if you change ips constantly. Just a quick thought Link to comment Share on other sites More sharing options...
Extreme Scripts Posted July 27, 2014 Share Posted July 27, 2014 Edited the text to make it readable. Best of luck with the recovery. Link to comment Share on other sites More sharing options...
Impassive Posted July 27, 2014 Share Posted July 27, 2014 Well, for starters, are what they claim to be the case, the actual case? Did you keep on selling it after it was locked? Link to comment Share on other sites More sharing options...
Cerberus Posted July 27, 2014 Share Posted July 27, 2014 God damn that wall of text. I'm exhausted after reading it. Link to comment Share on other sites More sharing options...
Campers Posted July 27, 2014 Author Share Posted July 27, 2014 i didn't change ip , supposedly the ip that was logged on previously was in america and im based in uk , i didn't sell the account which is the thing Link to comment Share on other sites More sharing options...
Campers Posted July 28, 2014 Author Share Posted July 28, 2014 can anyone help me please? can pay up to $30 if someone can Link to comment Share on other sites More sharing options...
Campers Posted July 30, 2014 Author Share Posted July 30, 2014 thanks... Link to comment Share on other sites More sharing options...
