Frost barrows expired on billing agreement.

[zwaffel]

Hello, today my frost barrows expired. I thought since we had a billing agreement it would automatically go off my paypal. Like my vip membership does, but it seems like it hasn't been taken. I checked my agreements under my account and it states that its active.

Now when i go to the store to try and get it back i need to pay again the 10$ up front and the 10$ every month ? Shouldn't it be 10$ each month and nothing for the script itself since i already own it. The license just expired.

[FrostBug]

Not sure why it didn't renew; but you're not really losing anything from re-subscribing. The payments are always made when there are "0 days left" of the subscription; which buys 30 days. The first month is never free.

If you do re-subscribe tho, you should make absolutely sure the previous subscription is properly cancelled, so you don't end up double paying.

[Jackthedon]

2 hours ago, zwaffel said:

Hello, today my frost barrows expired. I thought since we had a billing agreement it would automatically go off my paypal. Like my vip membership does, but it seems like it hasn't been taken. I checked my agreements under my account and it states that its active.

Now when i go to the store to try and get it back i need to pay again the 10$ up front and the 10$ every month ? Shouldn't it be 10$ each month and nothing for the script itself since i already own it. The license just expired.

Make sure when you go to pay in the checkout that you select "Pay renewal costs automatically" otherwise it wont renew each month.

[Decode]

54 minutes ago, FrostBug said:

Not sure why it didn't renew; but you're not really losing anything from re-subscribing. The payments are always made when there are "0 days left" of the subscription; which buys 30 days. The first month is never free.

If you do re-subscribe tho, you should make absolutely sure the previous subscription is properly cancelled, so you don't end up double paying.

As frost mentions here. Re-buying it is basically the same as paying for a recurring membership so there shouldn't really be any issue. The $10 you pay now will give you a month (just as it would if you had auto renewal). After that, the renewal per month is $10.

[zwaffel]

Oh alright i see, thanks for the info. 

Edit; apparently it is activated now again and the money went from my paypal. Yday i couldn't use it so not sure why it was offline for one day and the payment went thru today. Maybe some delay on PayPal his part. 

Edited May 2, 2018 by zwaffel