Account credits problem

[fstyle]

around 30 days ago I first purchased VIP.
 

4 days ago I purchased a $10 voucher from gleets and yea everything went smooth as usual.

 

Now that my I noticed my VIP has expired, I went to the client area to renew my VIP. But for some reason, the balance I had (around $10-$11 USD) is now $0. I didnt purchase anything off OSBOT since the day I entered my voucher.

 

I read that 

 

 

Your account credit will automatically be used for any renewal invoices or can be used for new purchases.

 

But in the purchases tab, the last purchase I made was the VIP 30 days ago. so yea, idk where my balance went.

 

EDIT: just to add more info, im 100% sure the $10 voucher I used worked. unfortunately I cant find a "deposit history" to confirm this.

 

EDIT 2: currently bought vouchers from @Jonny so I can bot. still wondering about my past voucher credit though

Edited November 1, 2016 by fstyle

[fstyle]

@Maldesto

@Decode

@Dex

Pls

Edited November 5, 2016 by fstyle

[Zerker]

I believe the user who sold you the voucher has charged back osbot, which would negate the balance from your CP.

I would look into it / dispute him(although i don't think disputes for non verified sellers of vouchers are supported anymore)

[Spookz]

@

@@Khaleesi

[Dex]

I'll ask @Maldesto to look into this.

[Maldesto]

Fixed, sorry for the delay!