Sadly, yes. As i mentioned before, with disputes like these theres no telling who did what. Its your word over his. He's provided you with the screenshots too. Obviously he could've swapped clients, but at the same time one could say you're trying to frame him. Or that the other servicer botted on it and not ragnar. Remember, im not saying you've done anything like that, but it works both ways. So as @Night said, you'll be refunded for the remainder of the service and that'll be that. Hopefully next time you'd have learnt your lesson.