The Cbox conversation went something like as follows: "How much for fremmy trials + olafs quest?"
"Stats?"
"*Shows me a screenshot*" - (I ask for stats so I can give a price based on what combat stats you have, for example someone asked me today if I could do fremennik trials on a level 32, so I immediately asked for "stats" so I can see what I have to work with, what the prayer is, what the defence is, what the strength is, what the health is, I do this for every single client so I can give you a price, I even say this on my quest list).
At this point I ask if he has fairy rings or a house near relleka unlocked as that will make the quests faster, thus lowering my price, he takes a while to respond so I ask him to go and add me on skype, heres how the conversation panned out.
I have images of me during the service in this folder that is neatly organised with all members from my orders & which order they take. In his folder, for his order #1, I have screenshots of me loging in through a legitimate client, as well as me proving he didn't have stats (this was also after I started to buy items for the quest).
Here is my ToS:
I owe no refund.
You don't make an appointment with a doctor tomorrow and turn up feeling well & ask for a refund, you still wasted the doctors time.
Same principle applies here.