shai Posted June 26, 2015 Posted June 26, 2015 So I have been scammed quite a bit recently because of chargebacks and I remembered seeing a post saying that you can call up Paypal and resolve the issue. My question is: is this really possible? If so, what is the process that you would have to go through, and are there any legal risks involved?
Alek Posted June 26, 2015 Posted June 26, 2015 Chances are they are going to direct you to the PayPal Resolution Center. Have you not been there yet?
shai Posted June 26, 2015 Author Posted June 26, 2015 Chances are they are going to direct you to the PayPal Resolution Center. Have you not been there yet? I have, but when it comes to seller disputes you almost always lose, which is why I assumed that the comment that stated that you simply have to call Paypal meant that you had to resolve it with customer support directly.
The Hero of Time Posted June 26, 2015 Posted June 26, 2015 no matter what, dont say it's about virtual goods (07gp) you can say your pc has been infected with an RAT virus, thats how i did it when i got scammed
darvinb98 Posted June 26, 2015 Posted June 26, 2015 i dont think u can chargeback if u send by friends and family though..
Alek Posted June 26, 2015 Posted June 26, 2015 Out of the 35 chargebacks, I've won 33 times (as the seller). There is no trick, be honest and give them all your proof.
Banstick Posted June 26, 2015 Posted June 26, 2015 Out of the 35 chargebacks, I've won 33 times (as the seller). There is no trick, be honest and give them all your proof. Many times when I've been "Honest" Paypal has informed me they do not protect you if your selling virtual goods. 2
Alek Posted June 26, 2015 Posted June 26, 2015 Many times when I've been "Honest" Paypal has informed me they do not protect you if your selling virtual goods. You are referring to the PayPal Protection Program, previously it only protected tangible goods up until recently. Using the logic of "PayPal does not protect you if selling virtual goods", Valve would be broke from PayPal chargebacks. If you have good accountability to include proof of virtual delivery and acceptance, most of your cases should be in your favor. The recent one I "lost" was due to the buyer claiming I illegally charged his account; his credit card issuer will be performing a fraud check (which will inevitably find in my favor). When the check is over, the money which PayPal took will be returned (according to them at least).
Banstick Posted June 26, 2015 Posted June 26, 2015 You are referring to the PayPal Protection Program, previously it only protected tangible goods up until recently. Using the logic of "PayPal does not protect you if selling virtual goods", Valve would be broke from PayPal chargebacks. If you have good accountability to include proof of virtual delivery and acceptance, most of your cases should be in your favor. The recent one I "lost" was due to the buyer claiming I illegally charged his account; his credit card issuer will be performing a fraud check (which will inevitably find in my favor). When the check is over, the money which PayPal took will be returned (according to them at least). So what does Paypal consider proof? Lets say for example in Gold selling.
Administrator Maldesto Posted June 26, 2015 Administrator Posted June 26, 2015 You can call and they make it a lot easier. They will not direct you to the resolution center. They will talk to you.
