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A Question Regarding Paypal Chargebacks


shai
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Chances are they are going to direct you to the PayPal Resolution Center. Have you not been there yet?

I have, but when it comes to seller disputes you almost always lose, which is why I assumed that the comment that stated that you simply have to call Paypal meant that you had to resolve it with customer support directly.

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Many times when I've been "Honest" Paypal has informed me they do not protect you if your selling virtual goods. 

 

You are referring to the PayPal Protection Program, previously it only protected tangible goods up until recently. Using the logic of "PayPal does not protect you if selling virtual goods", Valve would be broke from PayPal chargebacks. If you have good accountability to include proof of virtual delivery and acceptance, most of your cases should be in your favor. The recent one I "lost" was due to the buyer claiming I illegally charged his account; his credit card issuer will be performing a fraud check (which will inevitably find in my favor). When the check is over, the money which PayPal took will be returned (according to them at least).

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You are referring to the PayPal Protection Program, previously it only protected tangible goods up until recently. Using the logic of "PayPal does not protect you if selling virtual goods", Valve would be broke from PayPal chargebacks. If you have good accountability to include proof of virtual delivery and acceptance, most of your cases should be in your favor. The recent one I "lost" was due to the buyer claiming I illegally charged his account; his credit card issuer will be performing a fraud check (which will inevitably find in my favor). When the check is over, the money which PayPal took will be returned (according to them at least).

 

So what does Paypal consider proof? 

 

Lets say for example in Gold selling.

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