Hi, I need your help.

 

 

Recently around 6-7 days ago I bought a RS account, I received the email login/pass (not the actual login email, just the registered one) and the login information, here's the catchy part. When I logged into the email I tried resetting the registered email on the account to my email, and tried getting the password change sent to the email, I receive no emails whenever requesting these changes. I am 100% sure this is the registered email to the account because if I try to recover the account and I type in the registered email into the form it says it is correct. Basically, whenever I try to get a email sent from RS, it doesn't come into the email. I've tried this 2-3 times on different days now.

 

I have emailed Jagex about this but I must ask, should I get a refund for the account? I don't want to play it knowing I can't change the password, any help is appreciated.

Yeah ask for it refunded

did you check your spam :P

 

but if you did then yes ask for one

fml

If its an AOL email just keep trying and hopefully you eventually get the password emails. This same thing happened to me with one of my accounts, Jagex and AOL don't get along I guess. I spammed the link to reset my password and probably sent like 50 emails, but I didn't get anything until about 2 days later like 10 came in :P

What if the seller had the email blocked as spam or something on the email account before he gave it to you?

I bet it is in the spam section. 

What if the seller had the email blocked as spam or something on the email account before he gave it to you?

Checked blocked emails and everything :p

Sometimes it takes a really long time to get recieved

You are dumb.

Which email provider are you using for that email? If your using Gmail check the promotions tab Runescape emails are usually sent there. Other providers tend to always go through or at the junk section so if it's not there refund ASAP. Don't even put any work on the account it probably will be recovered the day you least expect it.

Jagex is currently having problems sending emails to newly created yahoo accounts using their automated system (atleast thats what they told me). Pretty sure they got the same problem with hotmail/outlook plus who knows what other email providers. You have to email them saying that you can't receive their emails and they can do it manually for you. 

Hmmm. I think your best bet is to get refunded. Or sort things out with Jagex!