Account locked for "suspicious activity"

[Jyn]

Long story short.. I forgot to block out an email which was used to log in to a osrs account it appears someone noticed and tried to reset the password roughly 50 times in a row resulting in my account being locked.. It was an alt money maker I made a couple years ago on mobile so I don't know the account creation details which are needed to recover this locked account. Am I never getting back into this account? 

[Khaleesi]

6 minutes ago, Jyn said:

Long story short.. I forgot to block out an email which was used to log in to a osrs account it appears someone noticed and tried to reset the password roughly 50 times in a row resulting in my account being locked.. It was an alt money maker I made a couple years ago on mobile so I don't know the account creation details which are needed to recover this locked account. Am I never getting back into this account? 

I have the same issue with an account thats 13 years old.
It somehow got locked and i'm not receiving any maisl when I try to recover, even though I received mails for password change a few days before.

And how on earth should I know info from 13 years ago, support tells me to get the payment data from first memberships.
Mails changed a few times, so impossible to access...

so long story short, my maxed main account with a few skills 200 mill exp is locked for over 6 months now and I have no way to recover it.
Support only send automated messages and at twitter they tell you that you should have written the creation data down  What a joke.

[Jyn]

2 minutes ago, Khaleesi said:

I have the same issue with an account thats 13 years old.
It somehow got locked and i'm not receiving any maisl when I try to recover, even though I received mails for password change a few days before.

And how on earth should I know info from 13 years ago, support tells me to get the payment data from first memberships.
Mails changed a few times, so impossible to access...

so long story short, my maxed main account with a few skills 200 mill exp is locked for over 6 months now and I have no way to recover it.
Support only send automated messages and at twitter they tell you that you should have written the creation data down  What a joke.

What a shame... I'm in the same boat as you... No idea how the expect us to remember all of that information from years ago.. lol I got emails from literally two days ago when I updated all of my information. (email, authenticator, linked accounts, changed passwords, etc) I suppose not much can be done without being able to provide that information.

[Khaleesi]

18 minutes ago, Jyn said:

What a shame... I'm in the same boat as you... No idea how the expect us to remember all of that information from years ago.. lol I got emails from literally two days ago when I updated all of my information. (email, authenticator, linked accounts, changed passwords, etc) I suppose not much can be done without being able to provide that information.

Yap... their support is a joke

[Jyn]

4 minutes ago, Khaleesi said:

Yap... their support is a joke