Disputed member: [member= @storm321 ]

Thread Link:  

 

Explanation: User purchased accounts through the automated checkout on the website. User had issues with the automated unlocking service available on the website and reached out of the live chat, to which the matter was investigated and the user was given replacement accounts + 6 additional accounts due to the problem they faced with the service. The user then disputed the transaction the next day without providing any other feedback (our logs don't show any additional failures after a fix was pushed).

We tend to have a very lenient replacement policy, however, the user never reached out expressing additional issues or complaints after the accounts were replaced.

Evidence: Please hide all evidence due to sensitive information.

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Edited April 18, 20196 yr by Naked

@Naked I was unable to link the user @Storm123 to the information provided by PayPal, however it did lead me to the account @storm321 from an e-mail match. As such as I have placed him in TWC and asked him to reply here about the PayPal chargeback.

7 minutes ago, Night said:

@Naked I was unable to link the user @Storm123 to the information provided by PayPal, however it did lead me to the account @storm321 from an e-mail match. As such as I have placed him in TWC and asked him to reply here about the PayPal chargeback.

Edited dispute and thread title to reflect this, thanks.

8 minutes ago, Naked said:

Edited dispute and thread title to reflect this, thanks.

Thanks, we'll await his response. He has 24 hours

User has seen the warning and decided to ignore it. Has been banned.