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Hopes AIO Service Dispute


Doc init
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Disputed Member: Hope

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Explanation: I had basically had a service completed at the time by a trial worker named Shoppee whom had completed a MA2 cape for me on another account hope had also not removed him from the ticket until a while after so he still was able to scout potential victims me being one of them in this case and any other tickets he was affiliated with. I had then been pmed by Shoppee (Unaware at all that he had been scamming or even was banned from the server) and he asked me if I need any more MA2 done on any other accounts. I  was led to believe a ex-worker was still part of their service As he still had function to my ticket. And due to him having access to my contact, I was under the impression of him being safe to work with, which then he decided to do X-damage and such which I did not expect (such as getting me 2 defence on my ags pure which was fully quested and dropping my firecape which I paid 20m to get at the time. After this unfortunate event, and upon asking the owners of the service I was basically bad mouthed and disrespected. Normally the owner of the service would add the worker to the ticket, with his lack of security he allowed a ex worker to still have access to the ticket and scam me in the process and also ruining my account after I paid alot of services for approx 45m mith gloves, avas line, nmz line and a bunch of other pure quests which is the most im annoyed about.

 In the ticket system, the tickets are only accessed by owners, administrators and workers hope adds to the ticket.

Evidence: https://gyazo.com/33abe2b864cdcab7abaeb5832245a86a

https://gyazo.com/b3c2c0551c7ee9b94fb739985ac41e26 As you can see this individual changed his Name to Train4$ from the name which he scammed me with which was Shoppee. This is only 2-3 days prior to of getting scammed.

Edited by Doc init
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28 minutes ago, Decode said:

I've notified the user of the dispute, however your screenshots arent anywhere close to sufficient proof to warrant a TWC yet.

Can you please show us screenshots of "Tran4$" contacting you in the ticket chat regarding the second order?

https://gyazo.com/b654da4ef04059ab80159a7d8ee230bf

https://gyazo.com/14094c751226850e169768ac3d853dc7

https://gyazo.com/bf34f1ff19ccf8d69aa29a87c6ccda80

https://gyazo.com/6d758da675897e34118256f411e8287d

https://gyazo.com/316f101786f74a8a9ef1315b5885e876

https://gyazo.com/fb0cabadac73f151bb3ad39a26583606

https://gyazo.com/cb47a9fb65f2d279b2ba3dce4cac312a

https://gyazo.com/7bd6d61b8ce62bd13e9adcb7b36bafe3

https://gyazo.com/7bd6d61b8ce62bd13e9adcb7b36bafe3

https://gyazo.com/3690293b598695de738ad61225ec5dc5

Hello Decode I would like to point out these are all in order of the chat and some bits i left out because its random convo. I also did lose approx 40m in worth of items as ive mentioned in one of the gyazo gifs "15m torture,bring,regen" and other nmz supplies in the process

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Hope didn't tell anyone one of his workers was a scammer that he hoped everyone would forget and there was no announcement on the discord server such as "@everyone shoppee has been banned for scamming please do not trade with him he is no longer a worker of our service" After I checked there was only one of his mods mentioning ban him to hope and then he would ban him completely  ignoring the amount of the people already scammed by shoppee and essentially trying to hide this fact. This then created an environment for shoppee to scam me. There is also the fact that hope archives and his tickets and doesn't delete them even though my first order was completed as you can see in the first screenshots means that shoppee was able to identify me and probably others are potential targets since he had already completed orders for them previously.  There was also a record in my order history that the person contacting me was a worker.

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Hi just a couple quick points.

At HopeAIO you are presented with the ToS when you first join the server, and when you place a ticket order (during the time doc came to us for this ticket)

Here is the ToS at the time you had ordered:

https://gyazo.com/0fcfd4bcd3b5fc37d9d5cd864999e7ff

As we have already told Doc in private when he came to us, This is on Doc. He chose to work out a deal with Shoppee for service, outside of our tickety system, after shoppee was no longer employed with us.

A good 4 days after the service was rendered, Doc had still not changed his password after the service with us, despite it being in our ToS and despite him being told to do so additionally at the end of the order:

https://gyazo.com/72cd108c2737c75eb9020ffbdedae266

Shoppee completed the order on March 1st for Doc Shoppee was removed from our staff on march 2nd Then Doc made this deal behind our backs on march 5th, with shoppee in private after shoppee was no longer with us.

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5 hours ago, Doc init said:

Hello Decode I would like to point out these are all in order of the chat and some bits i left out because its random convo. I also did lose approx 40m in worth of items as ive mentioned in one of the gyazo gifs "15m torture,bring,regen" and other nmz supplies in the process

I am not sure what you mean that "these are all in order of the chat". Because this is clearly showing it's a direct message history with the user, and not chat in relation to the ticket in question. Because with what you are showing here, this is a private deal between yourself and Shoppee which has absolutely nothing to do with my company that you are blaming for the scam he has done on you.

Any reasonable moderator will see that from this alone, you are responsible for the trade that you did with him as it had absolutely nothing to do with my company.

5 hours ago, Doc init said:

Hope didn't tell anyone one of his workers was a scammer that he hoped everyone would forget and there was no announcement on the discord server such as "@everyone shoppee has been banned for scamming please do not trade with him he is no longer a worker of our service" After I checked there was only one of his mods mentioning ban him to hope and then he would ban him completely  ignoring the amount of the people already scammed by shoppee and essentially trying to hide this fact.

https://prnt.sc/mw4eqk

https://prnt.sc/mw4gky

https://prnt.sc/mw4grd

Please take note of the ban date in the above screenshots, as they will be useful in my following responses. Now, Doc, I am not too sure what you mean I was trying to hide the fact when Weekday had clearly posted in that channel the official report thread made by Wortel which was, infact, acted upon and appropriate action was taken. Any sensible user would have checked and realized that Shoppee was indeed banned and would not have interacted with him further on any trades. Allow me to make this clear once again, you decided you wanted to save a few mil and do an order behind my back with this user when it was made clear to the public that he was banned in my #banned-scammers channel. 

5 hours ago, Doc init said:

This then created an environment for shoppee to scam me.

You're reaching here. I will explain why in the following response.

 

5 hours ago, Doc init said:

There is also the fact that hope archives and his tickets and doesn't delete them even though my first order was completed as you can see in the first screenshots means that shoppee was able to identify me and probably others are potential targets

I will now explain why I have the three screenshots above + why you are reaching and quite honestly, lying to the staff on OSBot regarding this. Let me break it down for you:

Also please keep in mind, that NONE of this has anything to do with OSBot and should be on Sythe because that is where you have interacted with my company in the past. You've even left vouches on my threads for past services so I am not sure why this dispute is here. Even so, I will continue.


Screenshot #1: On 3/3/19 I was notified by Weekday about Shoppee and was shown the report made by Wortel which resulted in his ban from Gladiator. It also shows me responding to him with "Done" acknowledging the ban and banning him myself on my server.

Screenshot #2: Taken from my Discords' Audit Log, you can see here clearly that I have banned the user on 3/3/19. For anyone aware with Discord's workings, it is impossible to edit/change/delete actions done in the servers' Audit Log. As you can see the username is different, it will be shown further in screenshot #3.

Screenshot #3: As you can see here, he changed his name to algebra but it's of no difference. This screenshot shows that I did indeed take action in banning him from my server.

 

Now that that's settled, let me explain why you are reaching saying that it created an environment for him to scam you. 

8 hours ago, Doc init said:

Here, you clearly show that Shopee was last in your ticket at 3/1/19. For you to claim that it provided an environment for him to scam you when he was banned on the 3rd is without a doubt the most ridiculous thing I can hear. Let's use your logic.

NOTE: As of now, Shoppee has changed his username again and is currently impostoring @Dbuffed , this screenshot is not meant to slander his name as it has nothing to do with him as he cannot do anything about an impostor pretending to be him.

http://prntscr.com/mw4std

http://prntscr.com/mw4sg6

Let me use your logic + list down the course of events that has taken place.

#1. Shoppee completed your ticket on 3/1

#2. Shoppee (who is currently impostoring @Dbuffed ) had his roles revoked by me and as you can see, that also included the "Support Team" role. Now, following your logic as you claim he had full access to your ticket, you would have noticed on 3/2/19 that he was not a trial worker of mine. But of course, you didn't because you had made a private deal with him on the 5th.

#3. In the screenshots above, I have shown clearly that the user was banned from my server on 3/3/19. Now, unless a user can somehow still have access to a channel in my server even after being banned from it, I find your claims about it setting up an environment for you to be scammed a little far fetched. Quite honestly, you have been lying to the entire staff and I have literally proven it in all of my points. You are trying desperately to pin your mistakes on my company because you wanted to save a few mil and do a private order.

8 hours ago, Doc init said:

I  was led to believe a ex-worker was still part of their service As he still had function to my ticket.

You were not led to believe anything. The user had his roles removed on 3/2 and banned on 3/3. You made your PRIVATE order on 3/5 which had absolutely nothing to do with my server since you kept it between yourself and Shopee.

 

 

Incase the moderation team wants to see the chat history between Doc and the members of my staff, these are the logs as follows:

Doc's chat with one of my supervisors named Luke:

https://imgur.com/a/WS2dEA3

 

Doc's chat with my administrator named Tyler:

https://gyazo.com/eaba62714b3180583b2dfcc8d124ddac

https://gyazo.com/9b7738d8385ca55c4286480f0af96679

https://gyazo.com/2cdcffa11de2ca2a402760e0f231f7da

Keep in mind that Tyler is a moderator on Sythe, so if anyone was to be knowledgeable of their rules/regulations it would absolutely be him.

 

Doc's chat with myself:

http://prntscr.com/mw4zze

http://prntscr.com/mw501l

http://prntscr.com/mw504h

 

Besides the obvious malicious blackhat intent that Doc has clearly shown, for which I will be opening a separate report on Sythe after this is resolved, I've proven throughout my statement that Doc has chosen to go through with a PRIVATE order rather than going with HopeAIO. Also he did not adhere to OSBot's TOS when he did that private order with Shopee as well. 

Edited by Hope
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Going by the screenshots @Doc init it seems like you decided to deal with the worker independantly. @Hope has nothing to do with this seeing as he removed the worker from his staff before the worker even approached you.

Is there anything else you would like to add before we make a decision @Doc init

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7 hours ago, Decode said:

Going by the screenshots @Doc init it seems like you decided to deal with the worker independantly. @Hope has nothing to do with this seeing as he removed the worker from his staff before the worker even approached you.

Is there anything else you would like to add before we make a decision @Doc init

Well I was neither messaged individually or mentioned in the discord that since shoppee was a recent trial worker and had gone rogue and this is literally all hope did was ban the individual. Without addressing any collateral damage done to his customers me being included. I dont understand the difficulty of mentioning to the entire discord that his recent trial worker had gone rogue maybe it was the fact that he didnt want a bad reputation as a service provider is what this looks like.    https://gyazo.com/515f8094f8f9dd03bc33a13182838991

Edited by Doc init
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15 minutes ago, Doc init said:

Well I was neither messaged individually or mentioned in the discord that since shoppee was a recent trial worker and had gone rogue and this is literally all hope did was ban the individual. Without addressing any collateral damage done to his customers me being included. I dont understand the difficulty of mentioning to the entire discord that his recent trial worker had gone rogue maybe it was the fact that he didnt want a bad reputation as a service provider is what this looks like.    https://gyazo.com/515f8094f8f9dd03bc33a13182838991

While i understand your frustration, that is still largely irrelevant. Fact is, you tried to get a cheaper price by doing this with the worker directly. Thats not how services work and you should know that seeing as you previously hired Hope's AIO to do a service for you. When you were approached by the ex-worker, instead of doing what you did earlier (Ticket -> Pay Hope etc..) You decided to deal with him directly because he was cheaper. While you might've been under the impression that he was one of hopes workers since he had recently completed something for you, if you had bothered to check the server before assuming so, you would've seen that the user was no longer part of Hope's AIO team.

We will not be holding Hope responsible here, this is largely down to your clumsiness really.

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