I had organised for my order being 3 proxies service to be cancelled after the first month. This is due to one of the proxies not working, even though I was told it was 'generally due to me setting up incorrectly with client'. However after confirming with their customer service representative, it was in fact a broken proxy. Instead of renewing service i cut my losses and moved on.

However 2 months on and I am STILL being billed on a monthly reoccurring basis with these guys, even after cancelling? Nowhere on website does it say I can remove my payment details, the only thing possible I can see is to cancel my service, which had been done 2 months ago.

Can anybody help me, or have some guidance if they have used Proxyfish's website??

 

Thank you in advance.

If I could add, I am going through some tough times financially and even though minimal it is hurting the bank.

Is it a subscription via paypal? If so cancel it there. Otherwise, chargeback through your credit card.

you have reoccurring payments set on paypal. 

11 minutes ago, Eliot said:

Is it a subscription via paypal? If so cancel it there. Otherwise, chargeback through your credit card.

he should never chargeback, open a dispute and let the mods handle it

Thanks heaps for the help guys much appreciated.

What I have done is, cancelled the reoccurring payments through paypal - wasn't aware this could be done, only thought was able to be done so through the website of proxyfish! Yeah I'm a rookie.

Futhermore sent through a request for my details to be removed in terms of paypal, and a refund to be organised through their customer support.

Find it really strange that even though a service is cancelled, they still have a reoccurring payment happen

without consent?

 

seriously? the he dressed he was asking for it to happen. the blame is all on him

@ez11 my skirt wasn't that short, cmon 

same thing is happening to me and there website chat isnt helpfull too and no replys to my support emails too