war lord 944 Posted June 29, 2017 Posted June 29, 2017 I had organised for my order being 3 proxies service to be cancelled after the first month. This is due to one of the proxies not working, even though I was told it was 'generally due to me setting up incorrectly with client'. However after confirming with their customer service representative, it was in fact a broken proxy. Instead of renewing service i cut my losses and moved on. However 2 months on and I am STILL being billed on a monthly reoccurring basis with these guys, even after cancelling? Nowhere on website does it say I can remove my payment details, the only thing possible I can see is to cancel my service, which had been done 2 months ago. Can anybody help me, or have some guidance if they have used Proxyfish's website?? Thank you in advance. If I could add, I am going through some tough times financially and even though minimal it is hurting the bank.
Eliot Posted June 29, 2017 Posted June 29, 2017 Is it a subscription via paypal? If so cancel it there. Otherwise, chargeback through your credit card.
Antonio Kala Posted June 29, 2017 Posted June 29, 2017 11 minutes ago, Eliot said: Is it a subscription via paypal? If so cancel it there. Otherwise, chargeback through your credit card. he should never chargeback, open a dispute and let the mods handle it 2
war lord 944 Posted June 29, 2017 Author Posted June 29, 2017 Thanks heaps for the help guys much appreciated. What I have done is, cancelled the reoccurring payments through paypal - wasn't aware this could be done, only thought was able to be done so through the website of proxyfish! Yeah I'm a rookie. Futhermore sent through a request for my details to be removed in terms of paypal, and a refund to be organised through their customer support. Find it really strange that even though a service is cancelled, they still have a reoccurring payment happen
ez11 Posted June 29, 2017 Posted June 29, 2017 without consent? seriously? the he dressed he was asking for it to happen. the blame is all on him
sohail Posted December 17, 2021 Posted December 17, 2021 same thing is happening to me and there website chat isnt helpfull too and no replys to my support emails too
