Hi,
Regarding the accounts - I sold him x amount - some of which hadn't done tutorial (4 total). I accepted this was my mess up; and replaced them.
I sold them on 27th Feburary; which was around when the servers were bad so my script messed up doing tutorial.
The issue here lies due to the fact accounts got banned; on the 27th of march. Various for RWT and botting.
I believe that the accounts he wanted refunded shouldn't be refunded; because they were in either Gearing's or Settlez's possesion - and had obviously been used to bot on/muling - hence the RWT and botting bans.
I replaced the 4x accounts which weren't in the correct 'state' (registered; done tutorial etc). I followed my T.O.S here; and replaced the 4x ones which hadn't done tutorial as that was a fault on my half - and I accepted that.
What I however don't accept is the bans which occured 2 days ago (due to botting and RWT) - around the time I got asked for a refund for the accounts which were banned for macro/RWT.
Thanks