As you can see in the thread linked below, especially #8. If the Service is requested to be done legit, any T.O.S related to bans/mutes become obsolete (Unless evidence can be provided of prior botting)
However, seeing as with botting bans during services are different with some cases very obvious and others not as obvious, we tend to, as saiyan pointed out, make a collective decision within the staff team regarding what we feel.
We tend to hide evidence which contains any sort of sensitive information.
Regarding getting your 3 letter name, can you please pm me what the name was along with a picture of the account with the name shown.