So I'm not sure if I was banned or not.. I was logged into the client and I had just started a script, this was a few days ago and I was logged in for a few minutes when It said connection lost and I was logged out of runescape. 

 

I tried to log back in but it said username/pass is incorrect. Actually the client tried to log me back in like it always does but as I mentioned it said the information wasn't recognized. 

 

I can't log into the game or the website itself anymore but if I go to recover my username/pass via email I get my username and I can reset my pass but even after I do that I still cannot log into the game.

 

Normally it says this account is banned, but I get a login error telling me that my login has failed. 

 

To top it all off I haven't found a way to contact Jagex for help with this since I can't log into the forums at all.

 

Anyone else have/had this issue and can help me fix it please?

Maybe just have an idea why it's happening.

Edited June 23, 201411 yr by BlazeBomber

They deleted your account.

 

Jagex is a cold motherfucker eh

account deleted.

They couldn't have deleted it I'm still paying for the membership. And my email is still registered to the account I can still recover all my information. And I actually had to submit an appeal to set a new email which they approved after all this started because I didn't remember which email I had used.

So they couldn't have deleted could they? 0.0

email their support team and see if you can get a reply.

They deleted your account.

 

Jagex is a cold motherfucker eh

 

Do you know I can find the email address for their support team. I haven't been able to find one that's something I've been looking for actually.

 

Account deleted.

You'll have more success tweeting them constantly for a week.

Dude, same thing happened to me.

 

I try to log in but it says invalid username or pass even though the log-in details are correct.

 

I'm able to request new passwords via email but even when i try logging in after changing the pass it will still say invalid user or pass every time.

Also in the email it will say  "Hi Character Name Unavailable, We have received a request to reset the password for your RuneScape account." 

 

 

If you bought membership on the account using a debt card and you go here to cancel membership instead of showing your char name it will say just say something like cancel membership for user #A332DFG"

 

https://securecard2.jagex.com/p=bcu9g*DbBJDB7H6LqG1ya8HsfouobXJredaFO4jciSg/cancelbycard.ws?value=AAAQUWvJJazi3O5RPCWA176ETA

 

what I don't understand is if they deleted our account why don't they notify us, and if we were banned it would say " account disabled please visit message center" but instead keeps saying invlid user pass when i try to log in.  

 

 

 

 

 

 

 

Edited June 24, 201411 yr by tox420