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Arctic

Someone's account hacked. Please assist in recovering.

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Sorry for posting this here, I wasn't sure where to post something like this.

A customer of mine recently told me he lost access to his OSBot account.

He says the registered email and account password have been changed.

User profile link: https://osbot.org/forum/profile/3687-86015866/

 

Skype conversation with the customer.

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@Maldesto @Mio @Night @Dex

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17 minutes ago, Alen said:

I mean the option for 2FA is right there, it's his responsibility to keep his account safe.

You're right about that.

But that doesn't mean you can't help original owner to get his account back, and since that is what is going on in this thread I don't really understand why you are saying such things since it isn't helpful at all.

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9 hours ago, Dex said:

I reset his registration email to the old one. Please tell him to change the password from his email address and then change the password from his OSBot account.

I have suspended him for now as a precautionary measure so he'll also have to appeal when that's take care of.

I've passed on this information to the user. Thanks!

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