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Paid for VIP but OSbot not recognizing it


3rd age ego

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Since when you buy VIP it automatically sets you up for renewal each month i usually dont have to worry about paying for VIP but apparently this time i do.

 

On my bank account statement it says that  9.99 is sent to paypal for 'OSBOT' on the 2/8/16... now i go to paypal, my statement says that 9.99 was sent to paypal@osbot.org on 2/7/16.

 

however as of now my account doesnt have VIP services, when i try to purchase it again it says "this purchase is pending invoice"

 

I do not know what to do and would like this resolved please. I AM NOT LOOKING FOR A REFUND, i just would like my account to have VIP

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