Got it

How does this work?

He takes control of my pc and logs me in, I then type?

Or I control his screen after he logs in?

I am not keen on having someone have access to my computer, there is sensitive information on here...

How does this work?

He takes control of my pc and logs me in, I then type?

Or I control his screen after he logs in?

I am not keen on having someone have access to my computer, there is sensitive information on here...

He logs in on the account through your pc since it's better to use the earliest registered IP. And if you don't want him to see any sensitive info then make sure you have those things closed. Don't worry, you can disconnect him at any time so if you pay attention nothing can go wrong.

He logs in on the account through your pc since it's better to use the earliest registered IP. And if you don't want him to see any sensitive info then make sure you have those things closed. Don't worry, you can disconnect him at any time so if you pay attention nothing can go wrong.

I have previously mentioned that this is not the initial IP address. The address was created in 2009, since I have change internet service providers and living away at uni, this is not the registered IP. Even mac address has changed. I stated this 4 days ago:

The account was created 5 years ago. The IP's are not the same (changed ISP, MAC address wont be the same either, different PC's), and as I'm at university, so nor is the the creation location.

Someone just decide something please. Mods are meant to be making decisions.

I want my TWC gone

I have previously mentioned that this is not the initial IP address. The address was created in 2009, since I have change internet service providers and living away at uni, this is not the registered IP. Even mac address has changed. I stated this 4 days ago:

 

I never said initial IP, but your current IP was on the account before @keithrocks IP was on it.

And I stated previously what the decision was. @keithrocks will connect through teamviewer and logs in on the account and you contact Jagex through the link I mentioned before.

I never said initial IP, but your current IP was on the account before @keithrocks IP was on it.

And I stated previously what the decision was. @keithrocks will connect through teamviewer and logs in on the account and you contact Jagex through the link I mentioned before.

Requesting team viewer with @keithrocks now.

Teamviewing now

Teamviewing now

 

Great to hear that, keep us updated with the latest! 

message was sent via teamviewer

Great good to see we are making some progress, we will wait for the reply from customer service ^_^

Great good to see we are making some progress, we will wait for the reply from customer service

Just when I thought I could feel the TWC weight being lifted off my shoulders!

^^)

Just when I thought I could feel the TWC weight being lifted off my shoulders!

^^)

 

You have been extremely cooperative throughout this process and it is greatly appreciated! The end is nearly there hopefully we get a response within the next few hours ^_^

Still waiting on a reply from jagex....

Hooefully wont be too long