i want at least 3 days vip due to the bot being down for 3 days and randoms not working for so long.

You realize, if you demand, they will ignore you even more.

laz promised people 7 days of VIP/Sponsor to those who had it but it was never added..................

osbot terms of service, you agreed to them

 

1. Terms and Conditions of the products or services supplied by us
When applying or using any products or services from our website, not only will you be subject to this website's Terms and Conditions, but also to the Software License and Terms and Conditions relating to the products or services you applied for or use.
We do not constitute an offer to sell products or services to you. Any request to purchase any product or service by you is one that we may accept or reject. In no way we are obligated to accept any offer by you, we have the right to accept or decline it without any obligation to explain to you why. After asking to purchase any product or services provided by us, assuming such product or services are available and your offer is accepted, you will be provided by a confirmation of your purchase.
We hold the right at any time, and without prior notice, to cease to supply any of our products or services provided by us and we will be in no way liable to you in any way if we decide to stop such supply.
We hold the right at any time, and without prior notice, to stop any access to any of the products and services provided by us and used by you and we will be in no way liable to you in any way in the case of:
You break, at any time, any of the Terms and Conditions that apply to the use of any product or services you use provided by us based on this Terms of Service.

I don't think you've thoroughly diagrammed your theory of change.

Your getting a whole week free. Chill out.

If you are serious about requesting reimburstment do not demand it, it says that you're not paitent and rude. Also I believe the ToS covers this.