So, I have this happen on several new accounts.. I have been on the same connection as when the account was created  so I am not sure what is causing it but more of my issues is I can not unlocked the account!!

I go to the account recovery page and enter my info... It redirects me saying a problem has occurred.  It says I need to do it from in the game.. so I login and repeat this whole process.. Any tips to get the accounts back?

 

 

Update:

Turns out if you do it from the RS3 client.. IT WORKS!

Edited October 14, 20187 yr by ECOSRS

Log in to RS3.

14 minutes ago, Solution said:

Log in to RS3.

Within minutes I got an email saying it was approved and I changed my password..

Go to login..

APPEAL

27 minutes ago, ECOSRS said:

Within minutes I got an email saying it was approved and I changed my password..

Go to login..

Just do it again ? Kinda shit but it'll pick up eventually.

1 hour ago, nogdonalds said:

APPEAL

Unfortunately it is a Perma Ban. No worries though! The next account is already started.

Edited October 14, 20187 yr by ECOSRS

1 hour ago, ECOSRS said:

Unfortunately it is a Perma Ban. No worries though! The next account is already started.

u can appeal perm bans, but if its a 3-lvl its prob not worth your time lol

1 hour ago, ulgodzA said:

u can appeal perm bans, but if its a 3-lvl its prob not worth your time lol

I got a 126 main and 88 pure perm banned on Thursday along with another acc idk tho i applied to appeal but i was botting zulrah on those 2 and sand crabs on my new account stupid asf on my end but idk 

Have you verified your email address? This sometimes results in Auto-Lock if the accounts email address has not been verified ( not your login email address the one jagex emails you with that you apply in account settings)