I believe that if someone receives a negative feedback, that the user shouldn't be allowed to have it removed.
First and foremost
IT'S CALLED FEEDBACK
"information about REACTIONS to a ......"
That right there should win the argument.
There is nothing that can go against it
Feedback is how a user perceives the quality of the transaction. Feedback shouldn't be strictly whether the trade was completed successfully or not.
If I am trading with a user, and they take a long time, they are very sloppy, etc. I should be able to leave a neutral feedback, and they shouldn't be able to have it removed.
Or for ex. if someone tries to sell me 50m and they up the price literally as we're trading and won't agree to mm and all that sketchy stuff, I should be allowed to leave a negative feedback; and that feedback should STAY.
As of now, feedback only represents how many trades the user has performed.
It should show how well of a trader they are, and it should show the quality and customer satisfaction as well.
Take a look at big market companies, such as eBay.
Many users have tons of negative feedback, yet people still continue to trade with them.
I don't see them going around whining to the eBay staff saying that they want all their negatives removed...
They handle it properly, like how all osbot users should.
They should contact the customer and ask what they could do to make it better.
So, if a user wants their negative feedback removed, they should contact the customer asking what they could do to make their experience better, and they should post a thread where a mod will ask the the customer if it's okay to change the negative to a positive.