-
Posts
80808 -
Joined
-
Last visited
-
Feedback
100%
Everything posted by RSGM Sales
-
ADDITION : I also just received news that coinbase is having major issues with the sending of BTC payments. Seeing as how i wasn't that active online for the past time (due to moving) i wasn't aware of this untill now. Seeing as how other gold sites (like bogla for example) even have this warning on their site and seeing as how coinbase has proclaimed this themselves (and seeing as how the user uses coinbase), he should be aware of the flaw in coinbase their system (and not my own, seeing as how there is no flaw). It is not my responsibility as a site owner to put "this site and this site u can use to send btc but beware of this site", that is own user knowledge and if u use a flawed system to pay for something then if a flaw happens that is to blame on urself. If he wishes a refund the user will have to (as said before) contact info@mollie.nl or (this is newly found info) contact coinbase themselves to see what can be done about the situation. - Kaii
-
That's not how the negative feedback system works on any market forum (runescape related). It's related to scamming and to prevent others from getting scammed before the user gets dealt with accordingly (aka be banned). I did not scam you so a negative is not warranted. If you spent as much time in responding to disputes or creating them than you would in to emailing Mollie, you would have your btc back already.
-
Like i said there is only one way the payment wouldn't be processed and that is if he either sent the incorrect amount or paid a too low fee. I don't see how i am responsible. If it was our system that was flawed then i can see the issue, but after you there have been customers who successfully paid with bitcoin on our site as they have always done for many months if not years. Like i also clearly explained to him, the payment processor has his money and not me. He will have to contact the processor via info@mollie.nl or contact them via phone even and tell them the details of his transaction (i can't, i don't have his email, ip of mollie, blockchain link, time of payment, country of payment, etc etc). - Kaii
-
I received a negative cause a customer had a problem with sending a bitcoin payment to our processor Mollie. The payment bounced (as in it did not get enough confirmations within the time frame to be confirmed). This ONLY happens when the buyer DOES NOT send the correct amount of BTC or sends with a too low fee and the payment doesn't receive a confirmation in time. I politely asked the buyer to contact info@mollie.nl (as can be checked via my OSBot PM's) but i don't think he wants to listen, yet even send an email at all. I cannot help the customer by receiving his order because i didn't receive any payment (btc) for his order. Same goes with Bitpay, if u want a refund you have to contact them. I cannot magically make him have his bitcoin back. - Kaii