Yeah if any bans or mutes or anything about your account, you can send an a ticket to them by going to support and then I lost password or whatever and click email is hackers or whatever the technical way of saying it is, then they take u to get the thing off your computer, then at the end u click contact support, and it's going to ask username email to send to and u give info like old usernames/ subscriptions etc, no passwords though .
Usually takes a day or two to get a reply. I did this for my account I bought from a gold farming site back in 2010 and the original owner recovered it then and I asked the site people to give me it back but they couldn't, so I waited 5 years and got it back lol