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dispute againts Zakum

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hey, so this Zakum had a unban service. I bought the bronze package for 10mil gold and traded it to him. He wrote a simple letter which everyone could write just as simple as it was. Then he told me it will get me unbanned, said that 8 of 11 people got unbanned from it. I said allright and gave it a go. After 6 days passed i told him "Jagex didnt even respond to the letter you wrote" he told me. http://gyazo.com/03bdc94f35d7fa523f3c8332cb19a723

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