dispute against Kami

[xwhip2agsx]

Disputed member:

Kami

 

Thread Link:

http://osbot.org/forum/topic/67782-sponsor-kamis-aio-service-%CF%89-100-fb-%CF%89-hand-done-only-%CF%89-rsgp-only-%CF%89-cheap-%CF%89-friendly-%CF%89-quests-%CF%89-plvl-%CF%89-firecapes-%CF%89-torsos-%CF%89-void-%CF%89-defenders-%CF%89/

 

Explanation:

i bought 2 orders off of him for questing/skilling, first order was 18m (said he will not refund that one) second order was 15.4m (said he would only refund that one), he was questing on my berserker pure, told him not to train defence or do quests that give more xp than i need for next level. one of his workers named Shai did the quest "olafs quest" which got me from 45 defence to 47 defence, therefore, ruining my berserker pure.

 

Evidence:

 http://gyazo.com/cca5dfd5d2c8d80282d31202f34a67bf (my 47 defence)

 

http://gyazo.com/b2c5f34fb311061e11abe95128f734b1 (refusing to pay back the first order, which was 18m)

 

http://gyazo.com/a598cf05bb37d5c79bb84143ed18ef0e (second order, even said it was ok to get 600 defence xp, just not a defence level)

 

http://gyazo.com/99edb44673241f0387d6684c94c23115 (confirming that heroes quest will be the only quest he will do for me that gives defence xp)

 

I hope someone will take action on this, he owns a company for multiple runescape services, that shouldn't be an excuse for him making a "mistake" to ruin someones account, high top quality runescape services always make sure they do their orders with precision, making no "mistakes".

 

[Varc]

I have alerted @Kami as he is the owner of the service he is responsible for his workers. He has 24 hours to respond and will be placed in the TWC usergroup as precautionary measure. Also i would like @shai to post as i think that would be of some help. I have spoken with @Kami on Skype and he confirms he is aware and told you to open the dispute meaning a Skype profile screenshot is not necessary.

 

Just to be clear, there were 2 orders correct and the first 1 was completed which was 18M? and the 15.4M order is the refund which is being debated?

Also what percentage of the second order was completed?

Saying you think there are no mistakes made in services is something i disagree with you on completely. We are all human even the best of us make mistakes.

[Kami]

This was indeed two separate orders, the first being for 18M and the second for being 15.4M. Shai will be posting the proof of this in a little bit. At first we were in agreement to the 15.4M and then he wanted the 18M as well. I thought this perhaps was a bit absurd because it being a different trade. Seeing as Shai worked an immense amount of time refunding the 18M + 15.4M was out of line. Of course if the staff thinks otherwise I will need a week or so to refund both those. The order was not completed because after 47 defence was gained Shai just went into a state of panic and was really upset over this, of course if need be we will finish the remainder of the quests if needed. Shai will be posting the quests not completed along with the screenshots of two separate trades. Another thing I'd like to add not to get out of paying but to show the mistake was not only on our fault, is that we gave him a complete quest list of what we would be doing. This was definitely not on purpose and we're deeply sorry.

[Varc]

This was indeed two separate orders, the first being for 18M and the second for being 15.4M. Shai will be posting the proof of this in a little bit. At first we were in agreement to the 15.4M and then he wanted the 18M as well. I thought this perhaps was a bit absurd because it being a different trade. Seeing as Shai worked an immense amount of time refunding the 18M + 15.4M was out of line. Of course if the staff thinks otherwise I will need a week or so to refund both those. The order was not completed because after 47 defence was gained Shai just went into a state of panic and was really upset over this, of course if need be we will finish the remainder of the quests if needed. Shai will be posting the quests not completed along with the screenshots of two separate trades. Another thing I'd like to add not to get out of paying but to show the mistake was not only on our fault, is that we gave him a complete quest list of what we would be doing. This was definitely not on purpose and we're deeply sorry.

 

Ok we will wait on the screenshots from @shai thank you for the quick response. Also if you could provide a screenshot of the quest list you presented prior to the second order along with confirmation from the user that would be a big help. There is no real argument for an entitlement to a full refund of the 18M AND the 15.4M. An Example: if the order was completed by 2 different services the people who completed the first service would not be liable for the second services mistake. So, even though it is the same service the orders are separate. I will wait for the screenshots from @shai to determine what the agreement actually was and how much of the second order was complete.

[xwhip2agsx]

you gave me a quest list, but being a trusted runescape services owner, you should be aware of the quests's rewards, not me. i didn't have the time to look up every quest to see the rewards for them, i even said before you got onto my account when i sent the info to not train defence at all, i said it was fine if you trained it but not enough to where it would give me a level.

[shai]

BEFORE YOU APPROVE THIS POST PLEASE MAKE YOURSELF AWARE OF THE ACCOUNT INFORMATION THAT SOME PICTURES CONTAIN!

 

 

The following pictures contain private info (so please hide it =) ):

#2 (David's rsn)

#3 (Dallas' rsn)

#4 (Dallas' rsn)

#6 (David's rsn)

#26 (my rsn)

#27 ( my rsn and dallas')

#28 (Dallas' info)

 

 

The following picture is of the "finalized" quest list, the original quest list which we were discussing can be found on pictures #20 & 21

 

 

 

 

 

#1

#2

(AVAILABLE FOR STAFF TO VIEW)

#3

(AVAILABLE FOR STAFF TO VIEW)

#4

(AVAILABLE FOR STAFF TO VIEW)

#5

#6

(AVAILABLE FOR STAFF TO VIEW)

#7

#8

#9

#10

#11

#12

#13

#14

#15

#16

#17

#18

#19

#20

#21

#22

#23

#24

#25

#26

(AVAILABLE FOR STAFF TO VIEW)

#27

(AVAILABLE FOR STAFF TO VIEW)

#28

(AVAILABLE FOR STAFF TO VIEW)

 

 

[Varc]

you gave me a quest list, but being a trusted runescape services owner, you should be aware of the quests's rewards, not me. i didn't have the time to look up every quest to see the rewards for them, i even said before you got onto my account when i sent the info to not train defence at all, i said it was fine if you trained it but not enough to where it would give me a level.

 

Ok from looking at the evidence @shai has provided i can see you did say that you did not want your defence leveling. However, the list was there for you to look at and if you are expecting me to hold the service themselves not to make mistakes then it is only fair the same is done with you. The quests are there in front of you to see you should also of checked them for yourself. I understand you were looking for a Zerker build and did not want the defence to surpass 45. But you cannot expect a15.4M along with a 18M refund from what appears to be an honest mistake considering that batch of quests was completed prior to this order . How many of the quests were completed on the second service? If both parties could confirm that here that would be great.

[xwhip2agsx]

i'm fine with just the 15.4m refund then, the mistake was made in the second order not the first one, i don't know the quests shai did so it's up to shai to give you evidence on that.

[shai]

The following quests are the quests which I had completed on Dallas' account.

 

 

digsite - 2

t trap- 2

troll strong-1

dt-3

death to dorg-1

lost tribe-1

regicide-3

sheep herder - 4

watchtower-4

making history -3

shades of mort'ton - 3

observatory - 2

tai bwo wannai-2

tower of life - 2

ele workshop 1

ele shorkwop 2

olaf's quest - 1

 

[Varc]

i'm fine with just the 15.4m refund then, the mistake was made in the second order not the first one, i don't know the quests shai did so it's up to shai to give you evidence on that.

 

 

 

The following quests are the quests which I had completed on Dallas' account.

 

 

digsite - 2

t trap- 2

troll strong-1

dt-3

death to dorg-1

lost tribe-1

regicide-3

sheep herder - 4

watchtower-4

making history -3

shades of mort'ton - 3

observatory - 2

tai bwo wannai-2

tower of life - 2

ele workshop 1

ele shorkwop 2

olaf's quest - 1

 

 

From what i calculate 17 quests out of 23 is around 75%. Meaning 75% of the order was complete. @Kami + @shai have agreed to refund the full 15.4M. Also i think it would be fair if the offer is on the table from the service to complete the remaining orders if @xwhip2agsx wishes. I am sorry that the Zerker was ruined but the account can still be used or turned into a different build if need be; and you will be receiving the quests which were completed for free in essence. From my perspective this is a reasonably fair outcome for both parties. If both parties agree to this we can then set a timeframe for the refund. Thanks, Varc.

[Kami]

From what i calculate 17 quests out of 23 is around 75%. Meaning 75% of the order was complete. @Kami + @shai have agreed to refund the full 15.4M. Also i think it would be fair if the offer is on the table from the service to complete the remaining orders if @xwhip2agsx wishes. I am sorry that the Zerker was ruined but the account can still be used or turned into a different build if need be; and you will be receiving the quests which were completed for free in essence. From my perspective this is a reasonably fair outcome for both parties. If both parties agree to this we can then set a timeframe for the refund. Thanks, Varc.

 

We can agree to this, and we would like 48 hours to refund the user. I'd like to request that my service thread be locked until the dispute is settled.

[xwhip2agsx]

i have already completed the quests myself, so no need for that

[Varc]

We can agree to this, and we would like 48 hours to refund the user. I'd like to request that my service thread be locked until the dispute is settled.

 

 

i have already completed the quests myself, so no need for that

 

As you wish @Kami i shall lock the thread until this is resolved. OK as @xwhip2agsx has already completed the remaining quests and seems to be OK with just receiving the refund, 48 hours seems like a fair timeframe, if you could both confirm here preferably with screenshots when the refund is complete so i can close the thread that would be great.

 

I thank you both for your co-operation and speedy replies. I will see you both 48 hours from now. Thanks, Varc.

[Kami]

refunded. 

 

hide gif please contains rsns

 

(Staff Only)

[xwhip2agsx]

refund of 15.4m confirmed

 

(Staff Only)