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RSGM Sales

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Everything posted by RSGM Sales

  1. That's not how the negative feedback system works on any market forum (runescape related). It's related to scamming and to prevent others from getting scammed before the user gets dealt with accordingly (aka be banned). I did not scam you so a negative is not warranted. If you spent as much time in responding to disputes or creating them than you would in to emailing Mollie, you would have your btc back already.
  2. Like i said there is only one way the payment wouldn't be processed and that is if he either sent the incorrect amount or paid a too low fee. I don't see how i am responsible. If it was our system that was flawed then i can see the issue, but after you there have been customers who successfully paid with bitcoin on our site as they have always done for many months if not years. Like i also clearly explained to him, the payment processor has his money and not me. He will have to contact the processor via info@mollie.nl or contact them via phone even and tell them the details of his transaction (i can't, i don't have his email, ip of mollie, blockchain link, time of payment, country of payment, etc etc). - Kaii
  3. I received a negative cause a customer had a problem with sending a bitcoin payment to our processor Mollie. The payment bounced (as in it did not get enough confirmations within the time frame to be confirmed). This ONLY happens when the buyer DOES NOT send the correct amount of BTC or sends with a too low fee and the payment doesn't receive a confirmation in time. I politely asked the buyer to contact info@mollie.nl (as can be checked via my OSBot PM's) but i don't think he wants to listen, yet even send an email at all. I cannot help the customer by receiving his order because i didn't receive any payment (btc) for his order. Same goes with Bitpay, if u want a refund you have to contact them. I cannot magically make him have his bitcoin back. - Kaii
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