Hello!
Firstly I would like to say thanks for your job! Just love how fast everything is updating and working flawless. Yet I got an idea how to lower ban rates. Since I've read (here) that joining clan chat reduces ban rate, why don't make automatic clan chat join when logging to account? You know, player will choose clan chat in the box, where is his pass and nickname etc and when logged it will join clan chat as well. Think it could improve it by much, so we won't have to care about it.
thanks,
Paul