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not enough information for an unban?


childrenfirst

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anyone else have this issue when appealing? it automatically replies that i didnt provide enough information, and the account in question isnt banned  

i use the exact same login that i provided in the appeal forum, when i try to log in it says its disabled  

help

Hi [removed]

You're receiving this email as you've recently tried to appeal a ban, however the information you've provided doesn't link to a RuneScape account that has been banned.

The downside of having such an amazing long running game with more than 250 million accounts is that locating specific accounts without good quality information is very difficult – something akin to searching for a needle in about 30 different haystacks!

If you’d like help with locating the correct account details, please see our guide to recovering forgotten logins on our support centre.

It's worth pointing out that we’ll require very strong information to identify and prove ownership for an account; simply supplying the same information already provided will almost certainly result in you receiving a similar response.

*Please note: This message has been sent from an email address that does not accept incoming mail. If you need further help, check out our online support centre. *

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9 minutes ago, childrenfirst said:

im going to send it in again anyway since i suppose theres no reason not to, but yeah im absolutely positive that it was correct

if you're just copy and pasting then make sure you're pasting the right thing in the right fields, and also that nothing extra is pasted by mistake (like an extra character that you didn't notice)

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